Scently Delightful Candle Company uses a high-quality, specialty soy blend for our candle products. It is non-toxic, biodegradable, and vegan. It offers superior aesthetics, slow burn time, and amazing scent throw.

When lighting a candle for the first time, allow the wax to melt all the way to the sides of the container. This should take approximately 1.5 to 2 hours, but ultimately depends on the container’s size. Failure to allow the wax to melt all the way to the edge could cause “tunneling,” which limits the life and performance of your candle. Make sure to allow the entire top of your candle to melt each time you burn it. Limit your burning time to prevent the glass from overheating. We recommend burning your candle no longer than 4 hours each time it’s lit. Keep your wick trimmed regularly to ¼ inch to avoid "mushrooming." Discard your candle once the wax reaches ½ inch deep. Then, come to our shop and purchase another one!

Your wick should be trimmed regularly to ¼ inch before burning and/or relighting your candle. This will ensure a long-lasting candle, minimize soot, and remove any mushrooming of carbon on the end of the wick. Flames can get out of control if the wick is left untrimmed! Do not allow wick trimming to fall into the wax, as this can create a fire hazard. Wicks can become very difficult to trim with scissors once the candle burns down low in the jar. For this reason, we recommend investing in a wick trimmer.

Our 8 and 9 oz candles vary in strength, but most fill a small or medium size room with scent, not a large open area. Allow your candle’s wax to melt until about ¼ inch deep. This is called a melt pool. This is also where all that fragrant aroma is released. If you cannot smell the aroma, it means that the candle is too small for the area. If that’s the case, move your candle to a smaller room - or better yet, purchase more of our candles to put in any large-sized rooms of your choice!

"Wet spots" are not really wet areas, but rather spots caused by shrinkage and air bubbles that occur as the wax is cooling inside the glass container. Our candle making method maintains exact pouring and cooling temperatures that, coupled with other techniques that we use, significantly decreases the likelihood that our candles will form wet spots after they initially harden. However, as candles cure over time, the wax continues to expand and contract in the glass container, sometimes resulting in wet spots. It’s important to know that wet spots are extremely common, even in well-known major brands, and that they do not inhibit the functionality of your candle.

We sell on multiple platforms and often have large amounts of orders. For that reason, it is very difficult to keep track of whose order needs to be corrected. If your order has not shipped yet, we will cancel it so that you can place a new one with the correct address. We do not change shipping addresses for customers.

Please note that if your package is returned to us because you provided an incorrect address, we will refund you the cost of the item only (minus shipping costs) if the item is still in sellable condition. However, if the package is lost due to an incorrect address that you provided, no refund will be made.

If your item arrives damaged, message our shop immediately to let us know. We’ll ask that you provide pictures of the damaged item so that we can file a claim with USPS. Our policy is to give you a refund. We DO NOT send replacements for damaged items at this time. Please note that "damaged" does not include items that melted while in transit. Damaged items refer to those that arrived shattered, cracked, etc. Please read our shop policy that specifically addresses melted items.

If you live in an area with extremely high temperatures, there is a possibility that your candle will melt while in transit. Therefore, please consider placing your order during cooler times of the year, or better yet, arrange to pick up your order from the post office. In our shop, we carefully package your item to ensure that it arrives to you in one piece – BUT we are not responsible for packaging in anticipation of certain weather conditions. Unfortunately, we do not refund orders or provide exchanges for items that melted while in transit due to the weather.

Want to send the item you ordered as a gift? No problem! When your order is marked as a gift, Etsy will generate a custom “gift slip” that does not include the price of the item(s). Additionally, you can WOW the gift recipient by selecting gift wrapping! Gift wrapped packages come wrapped in Kraft paper with your choice of ribbon color (red, white, or black) and includes a gift tag. At checkout, we ask that you specify which ribbon color you want before finalizing your purchase. If no ribbon color is specified, we will choose for you.

In each candle listing, we list "scent details" that describe the fragrance notes. Still, we understand that it's possible that you'll purchase a candle whose scent might seem perfect in those written details, but that turns out to be unappealing after it arrives and you actually sniff it. We want our customers to be pleased with their purchase. For that reason, we allow you to return candles that have NOT BEEN LIT OR BURNED for a full refund. Please note that you will be responsible for return shipping costs and your item must arrive back to us in excellent condition to qualify for a refund.