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Privacy Policy for DigiLinebySkye Ltd

This Privacy Policy explains how DigiLinebySkye Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you purchase a product, interact with us through Etsy, social media, or other platforms, or otherwise use our services.

This policy does not apply to the practices of third parties that we do not own or control, including Etsy or other platforms you may access through our shop. Please review their own privacy policies to understand how they handle your information.

1. Information We Collect

To process your order or respond to enquiries, we collect personal details you provide through Etsy or other platforms, including:

Name

Email address

Postal address (where relevant)

Payment details (processed securely by Etsy or your chosen payment provider)

Any additional details you provide in direct communication with us

We do not collect special category data (such as health or sensitive information).

2. Why We Need Your Information & How We Use It

We use your information to:

Fulfil your order and deliver your digital product

Provide customer support

Resolve disputes or respond to legal requests

Comply with our tax and business obligations

With your express consent, send you marketing messages (e.g. product updates, promotions, newsletters)

You may withdraw your consent for marketing at any time by contacting us.

3. Legal Bases for Processing

Under the GDPR, we rely on the following legal bases to process your information:

Contract: We need your information to provide our services, fulfil orders, and offer customer support.

Legal Obligation: We may retain certain data as required by tax or business laws.

Consent: Where you opt in to marketing communications.

Legitimate Interests: To improve our services, provided these interests are not overridden by your rights.

4. Information Sharing & Disclosure

We only share your information when necessary, and only with:

Etsy (or other selling platforms), to process orders in line with their Seller Policy & Terms of Use

Legal authorities, if required to comply with applicable laws or legal processes

We do not sell or rent your personal information to third parties.

5. Data Retention

We keep your personal information only as long as necessary:

Order information: kept for at least 6 years as required by UK tax law

Marketing contact details: kept until you unsubscribe or request deletion

6. International Transfers

Currently, we do not transfer or store your information outside the UK/EU. If this changes (for example, by using third-party providers based overseas), we will ensure appropriate safeguards are in place in compliance with GDPR.

7. Your Rights

If you are located in the UK, EU, or other applicable territories, you have the right to:

Access: Request a copy of the information we hold about you

Correct: Update or amend incorrect details

Delete: Ask us to erase your personal information (unless we are legally required to retain it)

Restrict or Object: Limit how we use your data or object to certain uses, including marketing

Complain: Raise a concern with your local data protection authority if you believe your rights are being infringed

8. Contact Us

For purposes of data protection law, DigiLinebySkye Ltd is the data controller of your personal information.

If you have questions or requests regarding this Privacy Policy, please contact us at:

Main business email
Based in England

Note: This policy is provided for informational purposes only and does not constitute legal advice. Please consult with a qualified solicitor if you require tailored legal guidance.