SecretCreation

United Kingdom

183k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (33.2k)
13 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (33.2k)
183k
sales
13 years
on Etsy
183k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (33.2k)
13 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (33.2k)
183k
sales
13 years
on Etsy
183024 Sales

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Announcement

Last updated on Aug 4, 2026
Secret Creation

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Secret Creation

Reviews

4.9 (33191)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About SecretCreation

Sales 183,024
On Etsy since 2013

𝗌𝖾𝖼𝗋𝖾𝗍𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻.

Shop policies

Last updated on Mar 28, 2025

Shipping

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 1 hour of purchase

Privacy policy

More information

Last updated on Dec 17, 2025

Frequently asked questions

► PROCESSING TIME & DELIVERY

Production Times:

- Our customers consistently mention our quick service - most items ship within 1-5 working days on Made-to-order items.


UK Orders:

- Standard Royal Mail 48 (non-tracked) / Royal Mail tracked 48 UK delivery typically takes 2-3 working days once shipped. For tracking peace of mind, upgrade to tracked shipping at checkout.

- Express shipping upgrade UK Royal Mail 24 tracked delivery typically takes 1 working day once shipped

International Orders :

USA/Canada/Europe/Austarlia/Rest of World

- International standard Delivery: 3-7 business days (non Tracked)

- International Tracked & Signed: 3-7 business days Upgrade option available

- Local customs and duties/taxes aren't included in the price

► DIGITAL PROOF

For complete peace of mind, we offer a digital proof service for £15 as an order add on so you can see exactly how your design will look. Many customers love this option for important gifts.

Simply add to cart on your order and our design team will get this arranged for you with 2 revisions per proof if required.

https://www.etsy.com/uk/listing/882202436

► HOW TO SEND AN IMAGE

1st Method - Etsy Messages (Recommended):

- Contact us through your order receipt or our Etsy storefront
- Attach your high-resolution photo directly in the message thread
- Include your order number to ensure perfect matching

2nd Method - Email:

- Send photo to: hello@secretcreation.com
- Use the same email as your Etsy account
- Include your order number in the subject line
- Reference that you've also messaged us on Etsy
- Then message us on Etsy to confirm. We'll match everything up perfectly.

Our frames are for the engraved personalisation only - you add your own photo once received. This gives you complete control over the perfect photo for your beautiful keepsake.

► PHOTO QUALITY GUIDELINES

For Best Results:

- High resolution: 300dpi minimum for crisp, clear results
- Good lighting: Natural daylight works best
- Sharp focus: Avoid blurry or pixelated images
- Space around subjects: Less cropped photos work better for design
- We accept most file types- JPG, JPEG, PNG or PDF files are preferred.

What To Avoid:

-Screenshots from social media (too low quality)
- Photos with heavy text overlays
- Extreme close-ups without background space
- Photos saved multiple times (compression issues)

Our designers work magic with photos, but they need room to create the perfect composition. If your photo isn't suitable, we'll contact you with suggestions.

► RETURN & POLICY

Cancellation/ Amendment Request:

- Orders enter production within 24 hours, after which cancellation or amending personalisation isn't possible as your item has been custom-created. Contact us immediately if you need changes.


Returns:

- Custom-made items aren't returnable due to their nature, however, if your order is damaged, please email us.

- If your package returns due to address issues,contact us to arrange a reshipment fee and we'll sort this out quickly for you.

Problem with order:

- This rarely happens as our customers consistently mention loving our quality, but if there's an issue,contact us immediately by email with a photo. We're committed to making every order perfect and will work with you to resolve any concerns

► PERSONALISATION QUERIES

Text Guidelines:

- Most languages supported - including special characters Message us before ordering to confirm your specific language can be accommodated perfectly.

- Character limits vary by product (shown in each listing)

- Layout modifications available on request, message us to confirm

- Our customers consistently mention loving our attention to detail

- Wanting something custom, message us first and we will try to make this happen for you.

► ORDER MODIFICATIONS

Before Production (1 hour from purchase):

- Amendment to text for example a spelling change

- Address Change

- Design number change

- Cancellations for a full refund


After (1 Hour):

- whilst we cant guarantee we will of course do our best to change text or address after this time but we can't guarantee as the item may have entered a crucial production stage.

- No Cancellations accepted

Seller details