SegraSoul

Most items in my shop are made-to-order, meaning they will be dyed and printed after you place your order.

One of a Kind, ready-to-ship pieces in a shop release, ship within 2 to 4 business days.
Pre-orders & custom pieces vary and will have details listed in the description when they are available.

If you need your order for a certain date, please send me a message prior to ordering to see if I can make it happen. I try my best to do so when I can! :-)

I understand ordering online can be tricky so I want to make sure you absolutely love your pieces. If you are not happy with your order, please message me through Etsy within 3 days of receiving your package to confirm the exchange or return. Items must be sent back within 7 days of confirmation of the return/exchange. You will be responsible for return postage and in case of an exchange, new postage for the exchanged item.

Items must be sent back in their original condition, unworn with tags attached. Garments sent back that show wear, makeup, deodorant marks or animal hair, will be returned back to you.

Please note CUSTOM orders are FINAL SALE.

All packages are sent via tracked shipping. Please make sure that your mailbox is secure to avoid packages getting stolen or lost. If your order reads as 'DELIVERED' I cannot be held responsible for the loss due to an unsecured mailbox/theft. Claims for lost packages can be filed with the shipping provider. Please contact me if you have any problems with your order and I will try my best to help you with the claims process. If you would like to add a 'Signature Confirmation' option or insurance upgrade to your order please let me know as that will result in higher postage.

Yes I ship internationally, with exceptions. (See the list of International countries I ship to, in the next paragraph below.)
International shipping (UK, Australia, EU etc.) can take anywhere from 2 to 8 weeks for delivery. This varies by country/destination and the time it takes for the package to clear customs in your country. I have absolutely no control over packages being held in customs, delaying the final delivery, so your patience is greatly appreciated. Please familiarize yourself with your country's import laws. Any customs tax or fees charged by your country on your parcel is your responsibility.

Australia
Austria
Belgium
Denmark
Finland
France
Germany
Great Britain
Hong Kong
Ireland
Israel
Italy
Japan
Netherlands
New Zealand
Norway
Russia
South Korea
Spain
Sweden
Switzerland

I may be able to ship to certain countries, not listed above, through a different shipping carrier. If your country is not listed, you can message me for a quote on shipping to your destination.

By selecting the option to 'mark order as a gift' at checkout does not mean I will mark your package as a gift on the shipping declaration form. Do not ask me to mark it as a gift, as it is strictly prohibited. The label displays the actual description and purchase value of the item(s) inside the package.
If you are located outside of Canada or USA, your package may be subject to customs duties and taxes.

The fiber dyes, paints and inks I use are all colorfast and set so garments can be machine washed. I do recommend hand wash and line dry as it will make your clothing last a long time. If you do machine wash your pieces, please wash them separately on a delicate, cold water cycle and hang to air dry. I do not recommend putting your garments in the dryer. Some items are more delicate and will come with special care instructions.