Payment is expected within 3 days of purchase. After that, if buyer cannot be reached, we reserve the right to put the item back up for sale. We will process your purchase after payment is confirmed. Please verify your shipping address because that is where we will be sending your order.

Washington state residents will have sales tax added at checkout.

Thank you.

Most items will ship via Priority Mail through USPS and will include a delivery confirmation notice. Please see item details for shipping options. First Class shipping may be available on light weight items."Flat rate" shipping will be used whenever possible. Please refer to the item listings for the shipping time frame.
Please remember that shipping costs are not only the postal rate, but include the cost of packing materials as well. We will gladly refund the difference to your Paypal account if we are beyond those costs by a $2.00 difference.

We also attempt to recognize COMBINED ORDERS and will adjust the savings to your PayPal account at the time of order completion. If this is a problem for you, please contact us first and we will suggest a way for you to purchase your items (via custom listing) with an accurate shipping cost applied to your order.

We do our best to pack everything with great care. If you receive a broken item, please contact us within 7 days of receipt of delivery and we will go through normal procedure for replacement of the item(s). Please do not send a damaged item back to us. This will not be cost effective for either of us and shipping will not be reimbursed.

Lost or stolen packages will need to be handled directly through the post office by the buyer. Most shipments will have a tracking number included.

International orders may take up to 6 weeks to arrive depending on location and customs that could apply to your items.

Please verify your shipping address BEFORE your purchase. Sentimental Stones will NOT be responsible for delivery errors.

We do our best to represent all items for sale with exceptional detail and description.

If you are highly dissatisfied in any way, please contact us within 7 days of original receipt of merchandise and we will work with you. Please do not return an item without contacting us first. Any refunds to be given will be for the actual merchandise cost only, after item is received. All shipping costs will remain as the buyer’s responsibility

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All sales of CUSTOM or PERSONALIZED items are final.
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We do our best to pack everything with great care. If you receive a broken or damaged item, please contact us within 7 days of receipt of delivery. We will simply need a photo of the broken item attached in an email for us to view. We will send you a replacement free of charge. DO NOT SEND BACK BROKEN ITEMS!!! This will not be cost effective for either of us and shipping will not be reimbursed.

COASTER INFORMATION FOR USE AND CARE:

Each coaster is made of a natural tumbled stone tile that is porous enough to absorb moisture from a cold beverage glass and maintain a lower temperature that helps keep your drink cold. There is no sealant applied for that reason. The unique characteristics of this type of material are not only beautiful, but amazingly practical and provide great protection for your valuable furnishings. All edges are hand sanded for a smooth touch. The natural beauty of the surface itself varies from stone to stone. The images applied are the only repetitive feature of each coaster. A set of four coasters will have as much similarity as possible while also keeping with the look of natural stone. The unique pits, edge variations (due to the tumbling process), and general coloration will play into the final appearance of the product in a way that cannot be matched by ceramic or resin based products. The images are chosen specifically to incorporate with the variations of tumbled marble and result in a very “pleasing to the eye” piece of décor with superior functionality. All coasters are made using a high quality, solvent ink that is permanent in the stone…meaning that it will not wash off. Water will not damage the design. All items that use ink will fade over time (i.e.: fabric, photos, etc), so be mindful of where you will be placing them…preferably indoors or away from intense sunlight.

All coasters are free of sealant to assure maximum absorption of condensation. We can apply a protective layer of sealant FREE of charge. It will not change the appearance of the coaster in any way. This can be done by entering in the word “SEALANT” in the comment box at checkout.

If an acidic beverage is spilled onto the coaster, just rinse with water to protect the image. If grease or oil comes into contact with the coaster, wash the surface with mild soap and warm water and then rinse. Do not put in the dishwasher. It is advised to seal the coaster (provided by us free of charge if you specify the need) if it will be coming into regular contact with highly acidic or oily substances (wine or casserole dishes). If you are using the stone as a candle holder, some candles are also high in oil content and it is recommended that a glass barrier (small clear dish) be placed between the candle and the stone to protect the images. Lastly, stone can break if mishandled or dropped. We do our absolute best to ship as safely as possible.

Special Note:
Photo images are a representation of the item(s) you will be receiving. Because the stone used is a tumbled marble product, shape or color may differ slightly, but will stay true to the beautiful design that you see. You will not be disappointed!

A PERSONAL NOTE from the creator of Sentimental Stones:
I kindly request that all images posted in this store not be copied or reproduced in any way. Many of the images used are done so with permission from the original artists and copying is prohibited in some of those agreements. I also ask for your respect towards my own efforts as an artist. Set up and design, as well as product formation, is unique and rewarding…so it’s a bummer when someone wants to copy for their own financial gain. There are items in my store that are not seen anywhere else and I will always welcome your appreciation and compliments if you like what you see. It’s why I love doing this handcraft!
Thank you so much for taking the time to read this.
Kim