SerendipityPatternCo

Privacy Policy for Serendipity Pattern Co.

At Serendipity Pattern Co., I value your privacy and am committed to ensuring that your personal information is handled securely and responsibly. This privacy policy explains what personal data I collect, how I use it, and your rights under the General Data Protection Regulation (GDPR).
1. Information I Collect

To fulfill your order, I may collect the following personal information when you provide it:

Your name
Shipping address
Email address
Payment details (Note: I do not store payment information. Etsy handles all transactions securely. )
Any additional information you provide for custom orders (e.g., specific design details).

2. Why I Need Your Information and How I Use It

I collect, use, and share your information only for the following purposes:

To fulfill your order: I use your information to process and deliver your purchase, provide customer support, and manage your order.
To comply with legal obligations: I may collect and retain your information as required by tax laws and other regulations.
For legitimate business interests: To improve my services, handle disputes, or provide customer service when necessary.

3. Sharing and Disclosure of Information

Your information is important to my business and will only be shared in the following situations:

Etsy: I share information with Etsy as necessary to provide you with my services and comply with Etsy's Seller Policy and Terms of Use.
Service providers: I may engage trusted third parties (e.g., shipping carriers) to perform functions and services for my shop. I will share your information with them only to the extent necessary to fulfill your order.
Compliance with laws: I may disclose your information if required to by law or in response to legal claims (e.g., for tax compliance or responding to lawful requests from authorities).

4. Data Retention

I retain your personal information only for as long as necessary to fulfill your order and comply with my legal obligations. Typically, I will keep your data for the following periods:

Order information: Up to 7 years, as required by tax law.
Custom order details: Kept only as long as needed to complete your request and deliver the product.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal information I hold about you.
Correction: You can ask me to correct any errors or update your information.
Deletion: You can request that I delete your personal information, except when I am required to retain it for legal reasons (e.g., tax regulations).
Restriction: You have the right to limit the way I use your personal data.
Data Portability: You can request that I transfer your information to another service provider.

If you would like to exercise any of these rights, please contact me at serendipitypatternco@gmail.com. I will respond to your request within 30 days.
6. How to Contact Me

If you have any questions or concerns about how your information is handled, or if you wish to exercise your rights, please contact me at:

Email: serendipitypatternco@gmail.com

For purposes of EU data protection law, I, Sarah Adair, am the data controller of your personal information at Serendipity Pattern Co.. If you have any concerns that I cannot resolve, you also have the right to lodge a complaint with your local data protection authority.