Serennix

At Serennix, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you shop with us.
1. Information We Collect
To fulfill your order, we may collect the following information:
Your name
Email address
Shipping address
Personalization details (e.g., names, dates, photos, or custom text you provide)
Payment information (processed securely through Etsy)

2. How We Use Your Information
Your information is used to:
Process, create, and deliver your personalized products
Communicate with you about your order or customization
Provide customer support
Improve our products and services
Comply with legal and tax obligations
We only use your data for necessary business purposes.

3. Print-on-Demand & Third-Party Sharing
To fulfill your order, we work with trusted print-on-demand partners. Your order details (name, address, and customization info) may be shared with them strictly for production and shipping purposes.
We also rely on Etsy’s platform and payment processors to handle transactions securely.
We do not sell or rent your personal information to third parties.

4. Data Retention
We retain your personal information only as long as necessary to:
Complete your order
Resolve disputes
Comply with Etsy policies and legal obligations

5. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
To exercise these rights, please contact us via Etsy messages.

6. Data Security
We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no online system is 100% secure.

7. Contact Us
If you have any questions or concerns about your privacy, feel free to contact us through Etsy messages. We’re always happy to help.