ShalaneEmbroidery

We are accepting and shipping new orders daily. Our workshop is self contained on our property and has never been open to the public. Your safety is our priority and all recommended guidelines and procedures are being followed to ensure this. Please let us know if you have any questions or special requests.

Office Hours: Mon-Fri 8 A.M. - 3 P.M. Hours are extended during extremely busy times such as Christmas.
We are closed weekends/major holidays.

We offer a wide variety of affordable apparel and gifts for everyone! Most of our items can be personalized for a unique one of a kind look. Custom orders are always welcome!

When you place an order with us you are agreeing to all of our company policies.

If you are worried about shipping times and deadlines, priority mail and expedited shipping are options at checkout. The only guaranteed service that USPS offers in expedited shipping. First class mail and priority mail are USPS estimates. UPS Ground shipping times are also estimates.

Company Policies
Because we offer such a large selection of items that can be personalized, we do not make the items until the customer has placed the order. For this reason, we do not offer cancellations/refunds/exchanges on any item. This policy includes blank items as well.

Each listing includes all of the details we need from you to complete a personalized order. It is very important to include all of these details in the 'Note to Seller' box at checkout. If personalization isn't left for a specific detail, it is left to us to make the item as we think it should be made. This could also cause your order to be delayed. Due to this, we do not offer cancellations, refunds, or exchanges on any item.

Monograms on personalized items: The standard for monograms is first name, last name, and middle initial. Please be sure to enter the initials in the order exactly as you want them on the item. We are always busy shipping orders and due to time restrictions we don't always have time to verify the monogram initials with every customer. We do not accept returns or exchanges if you entered the personalization request incorrectly.

Sizing: Our shirts/tanks are true to size per the size charts in the listing and/or in the photo gallery unless stated otherwise in the listing. If you have any questions on sizing please let us know before you make the purchase. As stated above we do not accept returns or exchanges.

Shipping: Please keep in mind that once an order has been shipped we can't control USPS or UPS delivery times. We can only go by the estimated delivery dates given to us by USPS & UPS. International shipping is unavailable at this time.

If we make a mistake we will correct it immediately.

You can view our policies page for a more in depth view of our policies.