ShatteredStore

Shattered Earth

San Francisco, California · 7117 Sales

ShatteredStore

Shattered Earth

San Francisco, California 7117 Sales On Etsy since 2011

5 out of 5 stars
(1628)

Shop owner

Susan Lau

Contact

Announcement   This is the main store for Shattered-Earth where you can find her prints, charms and other merchandise! If you saw something at a recent convention but can't find it in the store feel free to send a message, the item may not be listed because I'm pretty busy and don't list every single item.

Announcement

Last updated on Dec 26, 2017

This is the main store for Shattered-Earth where you can find her prints, charms and other merchandise! If you saw something at a recent convention but can't find it in the store feel free to send a message, the item may not be listed because I'm pretty busy and don't list every single item.

Susan Lau

Contact shop owner

Susan Lau

View all 71 items

Reviews

Average item review
5 out of 5 stars
(1628)
Atlas Mullinax

Atlas Mullinax on Jun 21, 2018

5 out of 5 stars

I actually bought two of your pins and both of them came in super quickly and were packaged so well!! Also, I loved the animal crossing washi tape you used, it was a nice touch! 💕💕 Thank you! 🌀

Atlas Mullinax

Atlas Mullinax on Jun 21, 2018

5 out of 5 stars

I actually bought two of your pins and both of them came in super quickly and were packaged so well!! Also, I loved the animal crossing washi tape you used, it was a nice touch! 💕💕 Thank you! 🎈🎁

Amanda Kreider

Amanda Kreider on Jun 20, 2018

5 out of 5 stars

The pin is beautiful! I planned to include a photo but unfortunately Etsy sucks and won't allow me to post a review with photos attached. 5 stars to this shop all the way!

View all 1628 reviews

Shop policies

Last updated on December 27, 2017
Welcome to Shattered Earth! This is a small shop owned by Shattered-Earth ( http://shattered-earth.com/ )

I sell my left over mechandise from cons here, including my prints, charms and zines!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchanges can be done if the customer pays for shipping, please contact me if needed so we can work something out.

Refunds are not possible unless the item arrives damaged or you believe there has been an error with the order or product. For damage, please contact me ASAP with a photo of the product and we can work something out.

If you have any other problems with your order, please let me know so we can go over the issues and make you happy with your experience!
Payment
No cancellations after 1 hour please. Within an hour is fine, just send me a message!
Shipping
I usually ship within 1-3 business days. I do not have access to a car daily so I really appreciate your patience.

All items are shipped via USPS first class by default, both domestic and international.

Larger items or heavy orders may be shipped via Priority mail automatically at no charge to you. If you need priority and the option does not appear, send a message first so I can make sure you pay and get it.

Domestic shipping within the US usually takes 3-7 business days once I drop it off. International can take longer, usually 10-30 business days.
Additional policies and FAQs
If you have any other questions at all please feel free to ask me! I want you to have a good product and good experience so if you feel anything was subpar or below expectations I would like to know to improve myself.

Custom orders are not possible as most items are not economical to make unless i make a lot at once. If you are committed to buying a large amount (20+) of something then go ahead and ask.

Wholesale order requests are accepted, please send a message with a ballpark estimate of how many items you'd want and which types of items (charms, pins, prints? etc.)