ShatteredStore

Shattered Earth

San Francisco, California On Etsy since 2011

14,083 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

ShatteredStore

Shattered Earth

San Francisco, California | 14,083 Sales

Announcement    This is the side store for shattered-earth! For the best / full selection check out http://shattered.earth :)

Announcement

Last updated on Jul 19, 2019

This is the side store for shattered-earth! For the best / full selection check out http://shattered.earth :)

Items

14083 Sales
 

All Items

Susan Lau

Contact shop owner

Susan Lau

Reviews

Average item review
5 out of 5 stars
(3332)
See reviews that mention:
quality 641 shipping 531 customer service 131

Shop policies

Last updated on July 19, 2019
Welcome to my Etsy store! For my full stock and selection as well as the best prices check out my main store: http://shattered.earth

I sell a select amount of items on Etsy~

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Returns and exchanges can be done if the customer pays for shipping, please contact me if needed so we can work something out.

Refunds are not possible unless the item arrives damaged or you believe there has been an error with the order or product. For damage, please contact me ASAP with a photo of the product and we can work something out.

If you have any other problems with your order, please let me know so we can go over the issues and make you happy with your experience!
Payment
No cancellations after 1 hour please. Within an hour is fine, just send me a message!
Shipping
I usually ship within 1-3 business days. I do not have access to a car daily so I really appreciate your patience.

All items are shipped via USPS first class by default, both domestic and international.

Larger items or heavy orders may be shipped via Priority mail automatically at no charge to you. If you need priority and the option does not appear, send a message first so I can make sure you pay and get it.

Domestic shipping within the US usually takes 3-7 business days once I drop it off. International can take longer, usually 10-30 business days.
Additional policies and FAQs
If you have any other questions at all please feel free to ask me! I want you to have a good product and good experience so if you feel anything was subpar or below expectations I would like to know to improve myself.

Custom orders are not possible as most items are not economical to make unless i make a lot at once. If you are committed to buying a large amount (20+) of something then go ahead and ask.

Wholesale order requests are accepted, please send a message with a ballpark estimate of how many items you'd want and which types of items (charms, pins, prints? etc.)