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MGEmbroidery on May 12, 2026
3 out of 5 starsIssues with file, I reached out and did not get a response.
Tracy responded on May 13, 2026
Hi , I’m sorry to hear you had trouble with the file. I did want to clarify that I never received a message regarding this issue through Etsy or email, otherwise I absolutely would have responded and helped resolve it. I’ve reached out privately so we can get this taken care of for you. Customer support is very important to me, and I’m always happy to help when issues arise.
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