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About ShopHeartTimes
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Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: before item has shipped
More information
Frequently asked questions
I provided the incorrect shipping address at checkout and can't change it. What do I do?
If you have provided the incorrect address, message me right away with your new address. I can manually change your address before shipping your order out.
However, If your order has already been shipped out and is on it's way to the incorrect address, I can only reship your order for you if USPS returns your package back to me. Please understand that under this circumstance, reshipping fees must be paid by the customer.
Do products come from a smoke/pet free home?
Yes, all of my supplies and products are kept in a clean, cool environment.
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