• We are happy to customize many of the items in our shop, just ask! We can usually make matching sets; necklace, earrings, and/or bracelets too.
• Custom orders take extra time and we will quote you the production time before starting on your order.
• We also offer custom engraving (laser or traditional style)
• Please note that custom orders are not returnable, unless there was a mistake made on our part.

We ship everything via USPS First Class Mail or if you have upgraded, USPS Priority Mail. Tracking is provided by USPS. If the package has been scanned as delivered but you haven't received it please follow these steps:
1. Check with anyone sharing your household.
2. Ask your neighbors.
3. Leave a note for your mail carrier with the tracking number, inquiring about your package.
Typically the package turns up.
If after following these steps your package is still missing contact us so that we can follow up further.
Packages that are scanned as delivered are not eligible for reshipment or a refund.

Upgrading your shipping method to Priority shipping speeds up the transit time & will get your item to you faster. However, production time for non custom items (engraved, hand stamped) is 3 to 5 days. If you need something sooner and you have a very limited time frame please contact us first before placing your order so that we can determine whether your request is possible.

First Class International shipping can take 1 to 4 weeks depending on location.
Please note: When customs clearance procedures are required it can cause delays of weeks or months.

Many countries apply import taxes and customs fees on all packages over a certain value entering that country. Please be aware that these fees are the sole responsibility of you, the purchaser. These are not extra postage fees. Customs policies vary widely from country to country.
PLEASE NOTE: All International orders will have the full value declared on customs forms without exception.
We will not check "gift" on customs forms. This is considered falsifying documents and is illegal. Please do not request this.

Yes! All items (with a few exceptions, see below) are ready for gifting. Every listing shows a photo of how our jewelry is packaged: Beautifully and carefully attached to a card, enclosed in a white gloss gift box included with our signature "Something Blue" satin drawstring pouch, a polishing cloth and a care instruction card.
Items not "gift wrapped" but still enclosed in our "Something Blue" drawstring pouch:
• Necklace extenders
• Add on items like gemstone charms or hand stamped tags

Items that cannot be returned:
• Sale Items
• Custom Items (including but not limited to: engraved, hand stamped, birthstone)
• Pierced earrings
Returned items must be received by us within 7 days of the delivered date.
All returned items that are not defective, or incorrect will incur a 15% restocking fee.