SilverStateCoin, where there's "Something Fun for Everyone!"
Quite simply, I try to make fair prices, quality products, and excellent customer service the recipe for your satisfaction!
Since 2021, I have gradually expanded to offer you more! I strive to post new items weekly. In so doing, I've grown to over 750 active listings (and just as many have sold out!) and even more purchase options and upgrades across several categories. There should be something for everyone: U.S. and foreign; coins and banknotes; silver and non-, and things appealing to kids/amateurs as well as veteran collectors!
I know that sometimes there are issues with shipping packages across the country (or internationally). However, please understand that if the tracking information indicates that your package was delivered at the correct address, I am unable to provide refunds or replacements on your orders. If your package was never delivered though, there is no reason to worry. I will work with you to make things right, including submitting help requests with the USPS or making use of Etsy's Purchase Protection Plan to refund your purchase.
If I am provided an invalid/incomplete/non-USPS verified address, I cannot be responsible for costs related to needing to re-ship orders (if returned to me) or replacing lost packages. Please double check your name and address are correct before ordering.
If a package is returned to me as undeliverable, customers will have two options: 1) they may pay re-shipping/repackaging costs to have it sent to a different address, or 2) they may receive a refund for the item minus the original shipping costs.
After placing an order, please check your Etsy messages in case communication is needed. I will promptly send you updates regarding your order. Importantly, if there are issues with your address or order, I will need to contact you for clarification. Until I have a USPS-verified address, I will hold off on shipping so please be reachable so I can get your items in your hands ASAP.
For items eligible for returns, customers are responsible for return shipping costs or shipping costs to me which non-refundable to me. Refunds may be prorated if items are not received in their original condition.
Regarding cancellation refunds: I am happy to cancel your order if I have not yet shipped. If I have already shipped, obviously this is no longer possible). If I have already packaged your order, I can still cancel your order upon your timely request. If costs will be incurred in cancelling your order, your refund will be prorated. For example, if stamps are used to ship your order which are forfeit from the process, they will be deducted from the refund.
As the maximum coverage for Purchase Protection Plan is $250, international orders may not exceed this amount. I may enforce this maximum on domestic orders as well.
In working with customers on any concern toward a resolution, I am committed to being positive and respectful. I ask the same from my customers. We can reach the best result this way. Profane, derogatory, denigrating, harassing speech or bullying behavior of any kind will not be tolerated. Working out an issue requires the positive engagement of both parties to minimize damages and work toward optimal outcomes.
This business supports my family so I take your ratings and reviews seriously. If I am going to address your issue, please work with me to leave this a positive situation for both of us.
My commitment is to treat my customers with respect, honesty, integrity, and professionalism. I ask that you bring your best self to my family's shop as well. There is no reason for anything but positivity and kindness through all transactions.
I frequently receive inquiries on if my items are real (or "legit") or replicas. In creating my listings, I mark them as "handmade" and this seems to generate some of the confusion. My items are "handmade" in much the same way as florists create bouquets and arrangements. They may not grow the flowers, but they do take the flora and produce artistic pieces with them (e.g., bouquets, centerpieces, corsages). I do not mint the coins, but I put them together in unique and original assortments. Marketing fake currency as real is a federal offense which I would not participate in. If you need fake/replica/counterfeit currency, please purchase it elsewhere. You'll only find real stuff here.
