SimplyRusticLooks

Customer Satisfaction:

Our goal is to provide our buyers with the best possible customer service! We want you to be happy with your purchase so we suggest you open your package as soon as it arrives.

If you are not completely satisfied, please contact us as soon as possible so that we may resolve any issues. We will gladly exchange or refund your item for another item in our shop (less the shipping costs) within 7 days of receipt.

**Please take note colors are shown in pictures and described in detail as accurately as possible but may vary from monitor to monitor. If you have additional questions about the color of an item please message us before purchasing.

~Exchanges~
To exchange an item please message us within three days of receiving your package.
Customer is responsible for shipping costs for approved exchanges.
Refunds of original shipping charges are only possible if we the sellers our at fault.
Any exchanges made for an item of lesser value will be refunded the difference in price.
Your item must be in the same condition as you received it.
Item must include all pieces or parts when being returned or exchanged to the seller.
A shipping service that provides tracking and insurance is highly recommended when returning or exchanging an item.
We are not responsible for lost packages.

We accept all major credit cards and PayPal as well.
Items will not be shipped until payment is made.

If you need further or immediate assistance you may visit http://www.etsy.com/help_guide_checkout.php or simply message us and we would be glad to answer questions as much as possible!

~U.S. Customers~ Shipping costs includes packaging, handling, and shipping.
We ship to the address that is linked to your PayPal account and Etsy account. Please be sure the correct address is listed! If you would like your order shipped to a different address, PLEASE EDIT THE ADDRESS yourself prior to checking out. We're not responsible for any items that are not received due to an incorrect address.
Orders will be shipped within 1-3 days of receipt unless it is a custom order and an electronic message agreement has been made by both seller and buyer to allow for creation/process/packaging time.
USPS first class shipping will be used for lightweight items typically weighing under one pound. Priority shipping will be used otherwise. Larger items will be sent via UPS or FedEx.
Insurance coverage will require an additional fee. If this is something you want, message us prior to placing your order so insurance fees can be figured in.
Loss/Damage: We're not responsible for any items lost or damaged in shipment once left with shipping provider.
Tracking information will be provided with every purchase made regardless of shipping method; buyer will be contacted with a tracking number to provide shipping confirmation.
**For express shipping, if needed, please contact us and we will be happy to assist with this. Shipping prices will be higher for buyer this way however.

~International customers~ Buyer is responsible for all VAT and Customs/Duty charges. International Shipping charges listed are for USPS First Class Mail and will include tracking. Tracking information will be provided with every purchase made; buyer will be contacted with a tracking number to provide shipping confirmation.
Please contact us before making a purchase if you wish to have a different shipping method or if you would like to add insurance to your purchase and we will provide you with those additional fee cost.
Shipping costs includes packaging, handling, and shipping.
We ship to the address that is linked to your PayPal account and Etsy account. Please be sure the correct address is listed! If you would like your order shipped to a different address, PLEASE EDIT THE ADDRESS yourself prior to checking out. We're not responsible for any items that are not received due to an incorrect address.

Loss/Damage: We're not responsible for any items lost or damaged in shipment once left with shipping provider.
**For express shipping, if needed, please contact us and we will be happy to assist with this. Shipping prices will be higher for buyer this way however.

Disclaimer~
All products are provided "as is" without warranty of any kind. N and A Rustic Looks specifically disclaims any liability for any damages of any kind arising from the use of items purchased, including but not limited to direct, indirect, incidental and consequential damages. Any legal action of any type is agreed to be waived by the user by using and/or placing an order on this site.

*Please note pictures and detailed descriptions of products are shown as accurately as possible but colors may vary from monitor to monitor. Please message us if you have additional questions about the color or description of an item before making a purchase.