Sister Friendly Things respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how I collect, use, store, and protect personal information when you purchase from my Etsy shop, place a custom order, or communicate with me about my products.
This policy applies to personal information that I receive and process as an Etsy seller. Etsy also has its own Privacy Policy, which governs its collection and processing of information through its platform.
1. Personal Information I Collect
Depending on your order and interactions with my shop, I may receive the following information through Etsy:
* Order Information: Your name, shipping address, items purchased, and order details needed to fulfil your purchase.
* Transaction Information: Relevant transaction details and payment status provided through Etsy. I do not receive or store your full payment card details.
* Communications: Information you provide in Etsy messages, including questions, feedback, and details needed to resolve an order issue.
* Custom Order Information: Personalised wording, design instructions, and any text or artwork you submit for a custom vinyl decal or sticker.
* Other Information: Information you voluntarily provide when communicating with me about a product or order.
I only seek to use personal information that is reasonably necessary for the purposes described in this policy.
2. How I Use Your Information
I use customer information only as necessary to operate my shop and fulfil orders. This may include:
* Processing and fulfilling purchases.
* Creating and producing custom designs according to your instructions.
* Shipping physical products to the address provided.
* Providing access to purchased digital downloads.
* Communicating about orders, design proofs, delivery, and customer service.
* Resolving order issues, complaints, refunds, or disputes.
* Keeping the records required for accounting, tax, and other legal obligations.
* Protecting my shop against fraud, misuse, or unauthorised transactions where necessary.
I do not sell customer personal information or use information obtained through Etsy orders to send unsolicited marketing messages.
3. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) applies, I process personal information under the applicable legal basis for the relevant purpose. This may include:
* Contractual necessity: To process your purchase, fulfil your order, and provide customer support.
* Legal obligations: To maintain records or comply with applicable tax, accounting, and legal requirements.
* Legitimate interests: To manage and protect my shop, prevent fraud, and address disputes, where these interests do not override your rights and freedoms.
* Consent: Where consent is required for a particular use of your information.
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.
4. When Information May Be Shared
I do not sell or rent customer personal information. I may share relevant information only where reasonably necessary, including with:
* Etsy: To operate my shop and manage orders and communications through the platform.
* Payment Providers: To the extent required to process transactions, refunds, or payment-related issues.
* Shipping and Delivery Providers: To deliver physical orders to the address provided.
* Professional Advisers or Authorities: Where necessary to comply with legal obligations or protect legal rights.
These parties may process information under their own privacy policies and legal obligations.
I do not use customer information for unrelated purposes or disclose it to other parties for their own marketing without an appropriate legal basis.
5. International Data Transfers
Etsy and its service providers may process personal information in countries outside your country of residence. Those countries may have different data protection laws.
Etsy describes its own international data-transfer arrangements in its Privacy Policy. Where I arrange or participate in a separate transfer of personal information, I will comply with the applicable legal requirements for that transfer.
6. How Long I Keep Your Information
I retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling customer service matters, maintaining required business records, and resolving disputes.
Some order and transaction records may need to be retained for periods required by tax, accounting, or other applicable laws.
When personal information is no longer needed and no legal obligation requires its retention, I will take reasonable steps to delete it or otherwise dispose of it securely.
7. How I Protect Your Information
I take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Customer information is used only as needed for shop-related purposes and is not intentionally made public or shared beyond what is necessary to operate the shop, fulfil orders, or meet legal obligations.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and the laws that apply, you may have the right to:
* Request access to the personal information I hold about you.
* Request correction of inaccurate or incomplete information.
* Request deletion of your personal information where legally permitted.
* Request restriction of certain processing activities.
* Object to certain processing based on legitimate interests.
* Request a copy of information you provided, where data portability rights apply.
* Withdraw consent where processing is based on consent.
* Lodge a complaint with your relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions. For example, some information may need to be retained to meet legal recordkeeping requirements.
To exercise an applicable right, please contact me through Etsy messages. I may need to verify your identity before responding to a request.
You can also review Etsy’s privacy settings and contact Etsy directly regarding information that Etsy processes under its own Privacy Policy.
9. Cookies and Etsy Platform Technologies
Etsy operates the website and platform through which my shop is accessed. Etsy may use cookies and similar technologies to operate its services, support security, analyse usage, and provide other platform features.
Etsy’s use of these technologies is governed by its own Cookies and Similar Technologies Policy and Privacy Policy. I do not independently control Etsy’s platform cookies or tracking technologies.
10. Children’s Privacy
My shop is not intended to collect personal information directly from children. Purchases should be made by individuals who are legally able to enter into the relevant transaction or with the involvement of a parent or legal guardian where required by law.
If you believe a child has provided personal information to me inappropriately, please contact me through Etsy messages so I can assess the situation and take appropriate steps.
11. Changes to This Privacy Policy
I may update this Privacy Policy when my shop practices, services, or legal obligations change. The latest version will be made available through my Etsy shop where the platform permits.
12. Contact
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Sister Friendly Things through Etsy messages.
Thank you for supporting Sister Friendly Things and trusting me with your information.
