SleepingWolvesArt

By ordering a Pre-Order item, it means you agreed to purchase a product not currently in-stock, not yet made, or currently in production. It may take 1-3+ months for production to finish, depending on the item and up to 1 week more to fulfill your order.

We do our best to make wait times as short as possible and predict estimated shipping times, but sometimes things are out of our control and unexpected delays occur.

We only ask for your patience if unexpected delays do occur and assure you we will fulfill your order asap with a quality product!

If you order a Pre-Order item with a in-stock item, your order will ship when the Pre-Order item arrives. So please keep this in mind when purchasing and order accordingly!

Before contacting us, please:
✦ Check the shipping address you provided was correct.
✦ Check your tracking information to see your package's current status.
✦ Contact your local USPS post office either by phone, or in person, with your tracking number ready.

If USPS is unable to help and your package still has not shown up a week after marked "Delivered", then please contact us for assistance.

✦ Common Occurrences:
Sometimes USPS will mark packages as "delivered" before they actually deliver it the next day or a few days after.

✦ Returned to Sender (RTS):
If a package is returned to us due to an incorrect address provided at checkout, We can resend it once it is back in our possession as long as the shipping fee to resend it is covered.

SleepingWolvesArt is a one lady run business! It doesn't happen often, but if you find your order is missing or received the wrong item, please contact us as soon as possible so we can assist you with your order!

[Standard: Near Perfect Pins, also referred to as A-grade.]
Since pins are handmade products, it's in their nature to have some very minor scuffs/imperfections if any at all.

[Seconds: Slightly Imperfect Pins, also referred to as B-grade.]
Not immediately noticeable minor cosmetic imperfections such as, but not limited to: minor scratches, dents, low enamel fill, mixed enamel color, slight metal oxidation, etc. Perfect for everyday wear and use!

There is no guarantee a product will be restocked once it's sold out. Most of our items are considered limited edition. However, some may return upon high demand. Feel free to contact us to let us know of your interest in a sold out product!

It may take a month or more for a restock to happen depending on new projects going on and the amount of restock funds needed.

Alternatively, you might find some seconds, or B-grade pins, of sold out items available in the CLEARANCE section or during limited seconds sales throughout the year! So follow us on Etsy or keep an eye out for those sale announcements on our social media.

Sorry, but no we cannot hold orders for extended periods of time.

You have ONE business day to cancel your order, from the time the order was placed, to be able to receive a full refund. Otherwise we do not refund orders.

SleepingWolvesArt is a one lady run business! It doesn't happen often, but if you find your order is missing or received the wrong item, please contact us as soon as possible so we can assist you with your order!