Smackarons

PLEASE NOTE: Products are produced in a home kitchen that may process common food allergens and is not subject to public health inspection.

Macarons are not recommended for anyone allergic to nuts, dairy, eggs, soy and milk products. Due to the finicky nature of macarons, I cannot substitute any of the base ingredients, including the use of almond flour and eggs. However, most flavors are gluten-free (check their listing). And unfortunately, I cannot make them sugar-free at this time with any success.

In any case, I encourage you to message me before ordering to be certain.

They come in a macaron box that gets carefully packaged and reinforced in a shipping box with a FRAGILE sticker. Keep in mind, macs naturally have air bubbles and minor cracks may occur in transit. We ensure no broken cookies once shipped, but are NOT RESPONSIBLE for any damage once they are with the postal service. If an escalation is necessary, send photos and videos of the shipping box and the damaged product to discuss a solution.

During the summer (June-August, April-August in AZ), I recommend to track your order closely so that they do not sit out in the heat (front porch, mailbox, etc.). Orders during this time will require signature confirmation (except for local deliveries).

Once I have your order, it will take between 7-10 business days total (3-5 business days bake time plus 3-5 more to ship).

Bear in mind that certain flavors (i.e. Sakura) are extremely popular and will require more processing time (up to 2 weeks). For blackout dates (holidays or when I am booked for events) turn around time could be up to 2 weeks.

In rare instances, I may be able to ship your macarons early (i.e. someone cancelled their order or asked to ship later). I will reach out to you at least a day or two prior to shipping them out to see if that's possible for you.

At least twice a month - It's a personal challenge to myself to come up with new and innovative flavors that pushes the boundaries of the traditional macaron. Though I have a laundry list of flavor ideas, I welcome any suggestions as well!

Each order will come with a tracking number to keep you posted once the macarons arrive. This is especially important during the hot summer months. You do not want to leave them out by your front porch or in your mailbox for any length of time!

Macaron (single O) is a French cookie sandwich pastry filled with all sorts of creams, jams, confitures, ganaches, etc. These are what my store sells :)

Macaroon (double O) is a British/Italian tea cookie made with shredded coconuts. They tend to be heavier than macarons

Definitely refrigerate them as soon as you receive them. They are made to be shelf-stable for up to 10 days during transit. Macs are good up to 1 week in the fridge or 1 month frozen in an air-tight container, if they will last that long without being eaten already!

My shop is generally open to take orders on weekdays. It closes when my baking schedule gets full or when I am on leave, then re-opens once bandwidth becomes available. I recommend email notifications as my baking schedule tends to fill up quickly!

Baking Days: Monday-Friday
Shipping Days: Monday-Wednesday (*orders received after 5PM PST on Wednesday in a given week will be shipped the next available shipping day of the following week)
CLOSED: Saturday-Sunday

*National Holidays will also be closed unless stated otherwise

**If you have a time-sensitive order, please message me asap PRIOR to putting in an order just in case my baking schedule is full. Even time-sensitive orders will need the 3-5 business days to process!

In a nutshell, they are immensely difficult to master. Even executive bakers will have inconsistent batches, meaning that home bakers most likely spend/waste more time (and resources) to churn out decent macs. Moreover, almond flour is also expensive as factories produce them a certain way for the macarons to have their signature look and texture.

So when you look at macarons, remember that they truly are a result of their environment, crafted with love and passion!

Full refunds are offered only within 24 hours of placing an order upon buyer's request for any reason.

The buyer assumes all responsibility once the products are shipped and delivered.

No refunds at this time for cases not limited to:
- Broken macarons during shipping
- Macs already consumed
- The wrong address was given
- Improper storage on the buyer's part
- Package was stolen
- Item is a slightly different color
- Neglected products upon shipping
- Buyer simply did not like them

You are encouraged to contact me as soon as anything goes wrong with your order!

• Minimum one dozen, one flavor per dozen
• Lead time is at least 2 weeks (1-4 dozen), 3 weeks (5-6 dozen), one month (7+ dozen)
• Designs and quantities need to be agreed by all parties before payment is calculated and sent. Any additional changes to the order (quantity, design, etc.) after payment is made is subject to review and may incur a rush fee before proceeding.
• 100% final payment required to move forward
• No order is confirmed until full payment is made

Reach out if you have questions!