SmallTownGrace

I check all work before it is posted or mailed out, so no refunds will be available at this time.

If for some reason, you are needing to cancel an order, a request for one must be made within 24 hours. This helps prevent any issue in the queue and helps maintain a fluid system to get orders out as quickly as possible. You will be refunded for the total minus a small processing fee of 4.3% of the total paid at check out. This is due to policies being changed that now make sellers responsible for all fees, regardless of a sale going through or being refunded.

Damages and Losses: I am not responsible for any damages that may happen to your package when shipped, but if there is major damage, please take a picture and send it to me so I can rectify the situation.

Digital Downloads- there is no refund policy due to the nature of the items.

Due to some taking advantage of the refunding process, no refunds will be given without pictures provided or sent back to me. This is to protect myself as a seller and you as a customer. Please read above about the refund policy and the amount to be expected back.

Paypal & Major Credit Cards are accepted.

Please keep in mind, items will not ship until payment has cleared to avoid scamming and fake accounts.

Shipping time is dependent on how many orders are in line, but I aim to have items shipped within 2-3 weeks of your order. During Sales, please know it may take longer for me to process orders due to a large influx. (But I still aim to get it out to you as soon as possible!) If for some unexpected reason I am unable to make that deadline, I will notify you to keep you informed. Please be patient if it does take longer. With two small children and family to take care of, Sometimes life happens! :) For those paying with something other than Paypal, I will ship as soon as payment has cleared. This is enforced only to reduce the unfortunate process of dealing with scammers and fake accounts.

Allow at least 5-7 days once I mark the item as shipped for it to get to you. I use USPS to ship all items and there are occasions that items may be held up due to weather or other unforeseeable incidents. These situations are out of my hands and sometimes out of theirs.

I appreciate your patience and understanding.

**As of January 11th, 2016, Shipping prices will be raised to a more flat rate price due to USPS raising shipping rates by 10%+ for all countries on January 17th, 2016. I do apologize for the raise in price, but hope to keep the new shipping rates at a flat rate fee. I appreciate your understanding on the matter. All further information on USPS shipping rates for 2016 can be found on their website.

**INTERNATIONAL BUYERS: please be aware of your government regulated rules on customs charges. All customs charges are the buyers responsibility. I cannot change the amount of your purchase on your shipping form to bypass customs; that is an illegal action and a federal offense. Customs Charges, VAT and duty fees are the responsibility of the customer and are not included in the price or shipping charges of the item. I complete a customs form on my end when I ship out your item. I must report truthfully and cannot alter the price or check gift on customs forms.

If you would like to check the possible taxes that your country may apply to your shipment, you can check them at :
www.dutycalculator.com/new-import-duty-and-tax-calculation/

**DURING SALES AND HIGH VOLUME TIMES, please know I am working as hard and as fast as I possibly can to get orders out as quick as I can. Shipping profiles are usually extended during sales to avoid any disappointment, but my goal is to get your orders to you as fast as possible.

**please keep in mind I am a small business, meaning I am the only who processes, makes, packages and shops all orders that come in. I do my best to get orders out as quick as possible, and that is all dependent on many factors, including my 2 kids school schedules, family things, work and of course the amount of orders that are in the queue. I try to make everything run as smoothly as possible and try to deliver the best experience for every person who chooses to shop with my small shop. I appreciate you choosing to shop with me and support me and my family through my shop. I value each and every customer and aim to make your experience nothing but positive. Never hesitate to ask me questions, and I will always try to answer in a timely manner. :)**

*paper used is matte and permanent. It is not reposition-able, for those needing that option*

**New Paper Upgrade option coming soon!**

Digital Downloads: These files are not meant to be resold. They are for personal use only.