SmittenCoShop
Top shop for gifts.
A buyer bought a gift from this shop and gave it a 5-star review!
SmittenCoShop is taking a short break
Reviews
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Jenny on Mar 16, 2021
5 out of 5 starsI have purchased this box set now twice for 2 friends than have got engaged and they have loved them! Highly recommend!!
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BB on Sep 24, 2020
5 out of 5 starsItem came perfect! The seller was really responsive and took extra steps to make sure they came in perfect condition.
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Julianne on Aug 30, 2020
2 out of 5 stars2 of the items arrived broken and the seller told me to claim the broken items with USPS and then re-buy from her shop.... this was poor shipping and customer service and I was not satisfied at all so re- ordered a similar item from another shop.
Smitten Co. responded on Aug 30, 2020
Hi Julianne, I'm so sorry you had an issue with the shipping. As discussed with you via message, our store policy is to offer $100 insurance on all gifts which you can claim directly with the shipper at anytime. Unfortunately, you are unwilling to go through with the claim. We cannot take responsibility for shipping errors as your gift left our offices in perfect condition. It was the shippers mishandling of the package that caused the issue. You can find our shipping policy prior to purchase in the FAQ's as well as in the post-shipment email we send out to all customers. We are a small business and care about each and every one of our gifts. I'm truly sorry you had an issue with shipping. We did our best to help mitigate the situation including offering you a discount for the replacements.
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BridgittRanee on Aug 20, 2020
5 out of 5 starsI just love my mug!!! It’s absolutely perfect! I am totally obsessed.
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Caitlyn on Jul 26, 2020
4 out of 5 starsEverything turned out great. The seller was very quick to reach out and take care of everything. Looking forward to using again
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Candy on Jul 24, 2020
5 out of 5 starsThank you so much! It was exactly as described! Communication was amazing!
About SmittenCoShop
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Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Are items handpainted or etched?
No. All items are made with premium permanent vinyl and are made to last.
Are items dishwasher safe?
Unfortunately, no. We include a recommended care card in each items with instructions on how to care for your item.
What happens if USPS mishandles my item?
We include $100 USPS insurance with all of our items. If the item arrives with an issue, you can claim up to $100 directly with them.