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SoNoted

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Shop policies

Last updated on May 14, 2015
Welcome to our little part of the internet. So Noted (Designs) is an online shop only. Please see below for information on our shop's policies.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Returns are gladly accepted within 7 days for website credit or exchange. We do not provide refunds or cash back. Please make sure to open and inspect your order within the 7-day period - as any claims cannot be made thereafter. Please note that sale items are not returnable for exchange or credit. All returned items must be returned in original, seal-able and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.

To make a return or exchange, you will need a Return Merchandise Authorization number. To obtain this, please email us at sonoteddesigns [!at] gmail.com and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply back with your RMA #, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.

Upon receipt of the shipment, So Noted (Designs) will contact you by email to confirm your website credit. Please reference your RMA number when calling to check on the status of your return.

Damages/Defective Merchandise
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately. Email sonoteddesigns [!at] gmail.com for a return authorization on damaged items.
Payment
We accept Visa, Mastercard, American Express, Discover as forms of credit card payment via Paypal. Payment is due immediately following your acceptance to purchase.
Shipping
All purchases are shipped via United States Postal Service within 48 hours of receipt of payment. Shipping times range from 3-5 days. If you'd like your order to arrive sooner, we can ship your order via Fedex for an additional fee. Please message us to find out pricing for overnight and 2-day shipping.
Additional policies and FAQs
Sales Tax
We collect 10.25% Illinois sales tax on all orders shipped to addresses in Illinois. Residents in other states are responsible for complying with local state tax laws.