Shop policies
Last updated on
August 22, 2022
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Thank you for visiting our Etsy shop. Below are a few answers to a few common questions our customers ask related to custom orders, shipping, payment, returns and general shop policies.
If you have any additional questions or need assistance, please contact us.
If you have any additional questions or need assistance, please contact us.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
Payment
We accept payments by all major credit & debit cards via Etsy or our website soapandhoney.co.uk as well as Paypal for peace of mind.
Please be advised that no proof designs or artwork will be started until payment has been sent and confirmed by Etsy.
Please be advised that no proof designs or artwork will be started until payment has been sent and confirmed by Etsy.
Shipping
All products are made to order.
Shipping is a third-party service. Therefore, we have no control over timely delivery, loss, or damage. Any claims of loss or damage should be made to the delivery service.
You will receive a shipping notification as soon as your order leaves our studio. The notification is sent through your Etsy account and the email address that was placed on your order.
Once you have approved your proof design your finished order will be sent either the same (if before 3:30pm) or next working day (if after 4:0pm).
The file will be delivered to your Etsy email address unless specified otherwise during the time of ordering.
Your digital file will be sent as a high-resolution PDF or JPG and can then be saved onto your own computer, USB stick or external hard drive. these files can be printed either at home on high-quality paper/cardstock. However, if you would like to use a printing service such as PhotoBox or Snapfish, please advise when you order your product. For the JPEG image, We will need to know the largest dimensions that you will likely be printing in so that we can have the file optimised.
🖤 DISPATCH TIMES
Orders will usually be sent within 1 working day from approval.
🖤 INTERNATIONAL ORDERS
Please allow between 7-21 working days for delivery for anywhere outside of the UK and Europe.
UK orders are delivered by Royal Mail 2nd Class service.
International orders are sent International standard, which uses Royal Mail followed by the national postal service of the destination country. Please bear this in mind as some postal services can be quicker than others.
Please note all international tracking numbers beginning with UH are used for our records to confirm delivery of orders and are not trackable through Royal Mail or any other international postal service.
🖤 INTERNATIONAL PRIORITY TO THE USA
Please allow 3-5 working days from the date of collection by our delivery partner DHL. Tracking details will be provided to your account once the collection has been made. to track your order please follow this link https://track.dhlparcel.co.uk/
Please note that for all orders which are posted outside of the EU, there may be additional customs fees to pay depending on your countries rules.
These fees are the responsibility of the customer to pay for the delivery of the goods.
Shipping is a third-party service. Therefore, we have no control over timely delivery, loss, or damage. Any claims of loss or damage should be made to the delivery service.
You will receive a shipping notification as soon as your order leaves our studio. The notification is sent through your Etsy account and the email address that was placed on your order.
Once you have approved your proof design your finished order will be sent either the same (if before 3:30pm) or next working day (if after 4:0pm).
The file will be delivered to your Etsy email address unless specified otherwise during the time of ordering.
Your digital file will be sent as a high-resolution PDF or JPG and can then be saved onto your own computer, USB stick or external hard drive. these files can be printed either at home on high-quality paper/cardstock. However, if you would like to use a printing service such as PhotoBox or Snapfish, please advise when you order your product. For the JPEG image, We will need to know the largest dimensions that you will likely be printing in so that we can have the file optimised.
🖤 DISPATCH TIMES
Orders will usually be sent within 1 working day from approval.
🖤 INTERNATIONAL ORDERS
Please allow between 7-21 working days for delivery for anywhere outside of the UK and Europe.
UK orders are delivered by Royal Mail 2nd Class service.
International orders are sent International standard, which uses Royal Mail followed by the national postal service of the destination country. Please bear this in mind as some postal services can be quicker than others.
Please note all international tracking numbers beginning with UH are used for our records to confirm delivery of orders and are not trackable through Royal Mail or any other international postal service.
🖤 INTERNATIONAL PRIORITY TO THE USA
Please allow 3-5 working days from the date of collection by our delivery partner DHL. Tracking details will be provided to your account once the collection has been made. to track your order please follow this link https://track.dhlparcel.co.uk/
Please note that for all orders which are posted outside of the EU, there may be additional customs fees to pay depending on your countries rules.
These fees are the responsibility of the customer to pay for the delivery of the goods.
Privacy
This Privacy Policy describes how and when Soap and Honey collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information We Collect
To fulfil your order, you must provide Soap and Honey limited with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of prints, for example), if you contact us directly.
Why Soap and Honey Need Your Information and How We Use It
Soap and Honey relies on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, settle disputes, or provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. we use your information to provide the services you requested and in my legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about Soap and Honey'ss customers is important to our business. We share your personal information for minimal reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
Soap and honey retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
Soap and Honey may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting Soap and Honey using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Soap and Honey
For EU data protection law purposes, we Soap and Honey appoint Karl Butler, the data controller of your personal information. If you have any questions or concerns, you may contact him at privacy [!at] soapandhoney.co.uk. Alternately, you may mail him at:
85 Eledercroft Road, Timperley, United Kingdom, WA15 7JE
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information We Collect
To fulfil your order, you must provide Soap and Honey limited with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of prints, for example), if you contact us directly.
Why Soap and Honey Need Your Information and How We Use It
Soap and Honey relies on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, settle disputes, or provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. we use your information to provide the services you requested and in my legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about Soap and Honey'ss customers is important to our business. We share your personal information for minimal reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
Soap and honey retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
Soap and Honey may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting Soap and Honey using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Soap and Honey
For EU data protection law purposes, we Soap and Honey appoint Karl Butler, the data controller of your personal information. If you have any questions or concerns, you may contact him at privacy [!at] soapandhoney.co.uk. Alternately, you may mail him at:
85 Eledercroft Road, Timperley, United Kingdom, WA15 7JE