SoftGrooveDesign

SoftGrooveDesign Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product you are ordering. You may also choose to provide me with additional personal information if you contact me directly, for example when requesting a custom order.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, settle disputes, or provide customer support.
If necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests — including providing and improving my services, and complying with the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure
I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide my services and comply with my obligations under the Etsy Seller Policy and Etsy Terms of Use.
Gelato. I use Gelato as my primary print and fulfillment partner. Your name and delivery address are shared with Gelato solely for the purpose of producing and delivering your order. Gelato operates production hubs in 32 countries and processes your information only to the extent necessary to fulfil your order. You can read Gelato's privacy policy at gelato.com.
Printify. I also use Printify as a print and fulfillment partner for certain products. Your name and delivery address are shared with Printify solely for the purpose of producing and delivering your order. Printify works with a network of print providers and processes your information only to the extent necessary to fulfil your order. You can read Printify's privacy policy at printify.com.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to respond to legal process or government requests, enforce my agreements and policies, or protect the rights, property, and safety of my customers or others.


Data Retention
I retain your personal information only for as long as necessary to provide my services and as described in this Privacy Policy. I may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally keep your data for a period of 4 years.

Transfers of Personal Information Outside the EU
I may share your information with Gelato and Printify, both of which operate production and fulfillment facilities globally, including outside the European Union. Where your personal information is transferred outside the EU, I rely on appropriate safeguards to ensure your data is protected in accordance with applicable data protection law. For more information on each partner's data protection practices, visit gelato.com and printify.com.

Your Rights
If you reside in the EU, you have a number of rights in relation to your personal information:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the details below.
Change, restrict, delete. You may have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances, such as where I am required to store data for legal reasons, I will generally delete your personal information upon request.
Object. You can object to my processing of your information based on my legitimate interests, or to receiving marketing messages from me after providing your express consent to receive them.
Complain. If you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.


How to Contact Me
For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns about this Privacy Policy or your personal data, please contact me through Etsy Messages. I will respond within 5 business days.