Announcement LEAD TIME (for all fixtures): 1-4 weeks from date of order. Check product listing for specific info. Fixtures manufactured in Minneapolis, USA. Expedite option available in Accessories section to reduce lead time to 1 week on longer lead time items. Fixtures for sale in US only. All fixtures are shipped with a signature requirement unless requested otherwise. If you have any questions, please feel free to write to us, and we will get back to you as soon as possible.
LEAD TIME (for all fixtures): 1-4 weeks from date of order. Check product listing for specific info. Fixtures manufactured in Minneapolis, USA. Expedite option available in Accessories section to reduce lead time to 1 week on longer lead time items. Fixtures for sale in US only. All fixtures are shipped with a signature requirement unless requested otherwise. If you have any questions, please feel free to write to us, and we will get back to you as soon as possible.
Cristin Nelson on Oct 12, 2016
I bought this light fixture hoping I would still like it when I saw it in real life... I love, love, love it. It looks like magical fireworks in my dining room. When it's lit, I can't take my eyes off it.
Customizable Urchin, Globe, and Sputnik Chandeliers
With backgrounds in engineering and product design, we created Dutton Brown because we believe that great lighting design should be two things: obtainable and customizable. Dutton Brown operates as an online showroom to accomplish those two things. First, by removing the physical showroom and the accompanying markups, we are able to offer a better value to potential clients. Second, we offer the opportunity to customize the fixtures we develop to suit any space. We experiment with various metallic finishes, paint colors, adornments, materials, and connections to develop fixtures that inspire our clients to make their own unique statement in their own unique space.
Finish - For our urchin chandeliers, we offer finishes that include gold, silver, copper and black. For our Sputnik chandeliers, we offer a variety of paint colors for no extra charge.
Number of Lights - Our urchin chandeliers contain three, five, or six sockets. Our Sputnik chandeliers contain 12 sockets (max).
Diameter and Height - We have chosen to sell most of our urchin fixtures at diameter measurements of 15", 20", 27", and 31" diameter (max). The height for each fixture is 12".
Accepted payment methods
- Accepts Etsy gift cards
FedEx Ground: 1-4 business days from Minneapolis, MN.
We currently do not offer our fixtures for sale outside the US.
Signature Required Shipping
Due to the high value of each shipment, we require a signature for each package. Please let us know if you would like to have the signature requirement removed. Also, please contact us if your items(s) must be delivered near a specific date.
Refunds and Exchanges
Our policy lasts 30 days. If 30 days have passed since delivery of your purchase, we do not offer a refund. The delivery date is determined from the tracking information.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must then be shipped back to us in original or similar packaging so that the item is received undamaged. You are responsible for the cost of the return shipment + a 10% restocking fee. Expedite fees are 100% non-refundable. Returns should be sent to:
Dutton Brown Design
575 9th St SE, Suite 80
Minneapolis, MN 55414
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and the item must be received to obtain the refund.
All order cancellations made within 5 calendar days may receive a full refund. After 5 calendar days, it is likely we've already ordered the parts specific to your order. Often, we won't have another client for those parts, so we charge a 10% cancellation fee (of the total item price) to cover incurred expenses.
Once your return is inspected, we will notify you by email. If the item and all parts are found to be in their original condition, then your refund will be processed, and a refund will be issued to your card for the fixture price minus 10%. Because we assume the cost of the packaging and a portion of the shipping in order to keep the shipping price as low as possible, we are not able to assume the cost of refunding the shipping charges since the fixture will have to be repackaged and kept in inventory until we are able to sell the fixture to another client.
If you'd like to exchange a fixture, our policy is the same as the above for a return. You are responsible for the cost of the return shipping + 10% restocking fee. If the fixture costs more, a custom order listing will be made for you to pay the difference. If the fixture costs less, a partial refund will be issued to you once we receive the returned fixture. Further, we will not begin the process of machining a new fixture until we have received notice from you via tracking info that the original is being returned. Also, the new fixture lead time will be the same as lead time quoted for that fixture though we will work to get the new fixture to you ASAP.
Failure to Receive Delivery
If you are unable to receive delivery after multiple attempts to deliver, the fixture will likely be sent to a nearby FedEx location. To obtain your fixture, just call 1.800.GOFEDEX and provide the tracking number to arrange for delivery or pickup. After an amount of time and several unsuccessful delivery attempts, FedEx will send the package back to us. If this happens, you will need to contact us in order to make arrangements to have the fixture shipped again or to request a partial refund.
If you prefer to have the fixture shipped again, we will create a custom listing for you that includes the cost to repackage the fixture, the cost to ship the fixture again, and the cost FedEx charged us to return to sender. If you prefer to no longer receive the item, then a refund of the item total cost minus a 25% restocking fee will be issued to you. Shipping will not be refunded.
Items Damaged During Shipping
If you receive your chandelier and it was damaged in shipping, please contact us ASAP. Please also send clear pictures of both the damaged fixture and any damaged packaging. We will send you a return address label to send the package back to us, and we will begin the process of machining a new fixture. We will then file a damage claim with FedEx on your behalf. You will not be responsible for the return shipping cost or for the the shipping cost for the replacement.
Installation and Associated Costs
We are not responsible for installation costs or associated costs such as bulb purchases, renovation work, rewiring, etc. incurred either during installation or in the event of a return.
Additional policies and FAQs
We offer a 1 year warranty for the fixture to be free of physical defects in material and workmanship. If such defects are found, we will replace the fixture except for circumstances where the fixture is found to be abused, misused, modified, or incorrectly installed.
We charge a $50 minimum to perform any simple lamp repairs for previously sold products. If more extensive repairs are required, we will discuss the best path forward before performing a repair. You are responsible for making arrangements to deliver/pickup the fixture. We are not liable if the chandelier is found to be irreparable due to prior damage or negligence.
We are currently in the process of having many of our products UL certified. Dutton Brown Design INC is listed under the UL Online Certifications Directory under UL File number E486084. We plan to begin listing some of our products in November 2017 under the UL's General Coverage Program for Incandescent Surface-mounted Luminaires. Each of the listed fixtures then will be constructed in accordance with UL Standard 1598 - Luminaires. Thank you for your patience as we work to implement this certification for our products.