This Privacy Policy describes how and when I, Alyssa Westhoek proprietor of Stitchonomy collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfill your order, I am provided with the following information: your name, email address, postal address, payment information, and the details of the product(s) that you’re ordering. This information is provided by you through Etsy’s secure system. By ordering you have authorized Etsy and given your express consent to provide the aforementioned information to me. Additionally, I collect personal information only regarding custom orders and if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, which include: fulfilling your order, to inform you about your order, to answer questions or to provide customer support and service;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list http://eepurl.com/coB4SL
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business and so I handle it with the utmost care. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, in particular the Dutch postal services PostNL and DHL. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I keep your data for the following time period: 1 year.
After every fiscal year your order information is anonymized so it can be used for marketing research purposes. This means that all personal data except for: state, country and products purchased will be deleted.
Transfers of Personal Information Outside the EU
Your information is stored on Google Cloud. This constitutes a transfer of information about you outside of the EU. For this, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (for instance where I am required to store data for legal reasons). I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Alyssa Westhoek, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@stitchxonomy.com. Alternately, you may mail me at:
Alyssa Westhoek, Vlamingstraat 9, 2712 BZ Zoetermeer, The Netherlands
