StormAndFly

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do have a photo proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @higherhomegoodsco

The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and after you place an order.

There are *typically* no refunds since every item is printed to order and most are custom. However, we are happy to accommodate most reasonable return and exchange requests. We do provide insurance for shipping fragile items. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

We do not offer rush production at this time.

Higher Home Goods Co. is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

However, if you reach out to us and let us know, we will honor the discount on your next order, even if it is not within the sale window!

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.

Depending upon the level of customization, there may be an added cost for custom items. We will be transparent about the added cost during our discussion of said item and provide a price prior to posting your listing.