Announcement
For the love of minerals!
50% off CLEARANCE section and FREE SHIPPING over $35 (US orders only, applied at checkout)
Follow us on Instagram: @structure_minerals
Structure Minerals - providing a wide variety of minerals, crystals, and jewelry supplies. We offer international shipping, contact us with any inquiries.
If you are in need of any shipping upgrades, please let us know prior to ordering.
Thank you!
Announcement
Last updated on Apr 21, 2022
For the love of minerals!
50% off CLEARANCE section and FREE SHIPPING over $35 (US orders only, applied at checkout)
Follow us on Instagram: @structure_minerals
Structure Minerals - providing a wide variety of minerals, crystals, and jewelry supplies. We offer international shipping, contact us with any inquiries.
If you are in need of any shipping upgrades, please let us know prior to ordering.
Thank you!
Items
Featured items
All Items
Reviews
5 out of 5 stars
(27664)
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Waltzing on Aug 14, 2022
5 out of 5 starsA great shop with beautiful items! Fast and safe shipping. Variety of stones, all with great color, just as pictured. Thank you very much!
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Izzy on Aug 13, 2022
5 out of 5 starsMy crystals arrived in a timely manner and none were damaged. Just like the pictures too!
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Shop policies
Last updated on
June 14, 2022
For the love of minerals.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
-Buyers are responsible for returns including shipping fees, any desired insurance/upgrades, and the return arriving safely. Tracking information is required on all returns. Returns must be shipped with an equal or greater shipping method than originally used. Refunds issued upon return will be for the purchase price of the item returned (unless damaged, manipulated, altered, etc.) only.
-Domestic buyers whose orders qualified for “free shipping $35+”: if the entirety of the order is returned OR item/s returned set the original total below $35*, the buyer will then be responsible for the original shipping fee
(i.e. $25 item + $25 ordered = free shipping. If one is returned, the original total=$25, therefore the original shipping fee listed at checkout will be deducted from the refund).
-Contact us prior to returning items. Any items you wish to return must be approved prior to your return. If requested, you must provide a photo of the item/s being returned before shipping. Item must be packed properly. Only after the item/s are returned damage free, the refund will be issued. A refund will not be issued for any returned item that appears different than the photos.
-A restocking fee may be charged to canceled and returned orders. A minimum 10% restocking fee will be charged to one of a kind, high demand, or sold out items.
-In the case that we are our of the office for multiple days and cannot respond to your return request, we will still honor a return.
-No partial returns accepted on parcels, partial refunds will be offered. If multiple items of the same listing are ordered they all must be returned for a refund to be issued, buyers are not permitted to pick or high grade certain items out of "multi-quantity" listings and return others unless agreed upon before purchasing.
Example: if 4 cabochons are purchased, 4 must returned.
If a parcel is returned to us underweight, a refund will not be issued.
In the situation where various grades of the same mineral species or item are purchased (“multi-quantity listings”), the buyer must return the entirety of both items/parcels.
-We do not allow returns until the package has first been delivered to the buyer.
-Domestic buyers whose orders qualified for “free shipping $35+”: if the entirety of the order is returned OR item/s returned set the original total below $35*, the buyer will then be responsible for the original shipping fee
(i.e. $25 item + $25 ordered = free shipping. If one is returned, the original total=$25, therefore the original shipping fee listed at checkout will be deducted from the refund).
-Contact us prior to returning items. Any items you wish to return must be approved prior to your return. If requested, you must provide a photo of the item/s being returned before shipping. Item must be packed properly. Only after the item/s are returned damage free, the refund will be issued. A refund will not be issued for any returned item that appears different than the photos.
-A restocking fee may be charged to canceled and returned orders. A minimum 10% restocking fee will be charged to one of a kind, high demand, or sold out items.
-In the case that we are our of the office for multiple days and cannot respond to your return request, we will still honor a return.
-No partial returns accepted on parcels, partial refunds will be offered. If multiple items of the same listing are ordered they all must be returned for a refund to be issued, buyers are not permitted to pick or high grade certain items out of "multi-quantity" listings and return others unless agreed upon before purchasing.
Example: if 4 cabochons are purchased, 4 must returned.
If a parcel is returned to us underweight, a refund will not be issued.
In the situation where various grades of the same mineral species or item are purchased (“multi-quantity listings”), the buyer must return the entirety of both items/parcels.
-We do not allow returns until the package has first been delivered to the buyer.
Payment
We accept PayPal, and various payment methods through Etsy Checkout.
One coupon code may be used per order.
One coupon code may be used per order.
Shipping
WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DELAYED PACKAGES. Buyers are responsible for requesting insurance if desired.
USPS first class shipping is used for all shipments unless an upgrade has been applied at checkout.
It is your responsibility to upgrade shipping to meet your expectations. Contact us if faster shipping, signature confirmation, insurance or any upgrades are desired.
If an upgrade is requested, but the fee is goes unpaid for more than 1 week we will ship the order with the original shipping method selected at checkout.
-Free domestic shipping will be activated automatically on applicable orders.
-If the shipping service returns an order to us that is non-deliverable for any reason (insufficient address, refused, missed the package, etc), an additional shipping fee will be charged to return the package to the buyer, once it has been returned to us. We do not accept returns on these orders, unless they comply with our return policies. We are not responsible for lost or stolen packages.
-In some cases, when further communication is needed, shipping may be delayed until communication has been completed.
-Unfortunately, we cannot always guarantee requests of address change due to the number of orders we process.
-If any issues arise with an order (damaged, missing, etc.) and we don't hear back from the buyer within 7 days, we will consider the issue resolved.
-We reserve the right to ship items at our discretion, items may be shipped separately than one another in certain cases. This is always in the best interest of the specimens.
***International buyers***
- If tracking through delivery is desired, it is the buyers responsibility to purchase the applicable shipping upgrade. The standard first class shipping option will not provide tracking through delivery.
We cannot issue a refund for non-arrival claims if the upgraded ems option is not requested or purchased at checkout.
-All orders over $400 are required to upgrade shipping to EMS, which is a minimum fee of $65. This option is available at checkout.
-It is the buyers responsibility to ensure that the importing and exporting requirements of your country have been met, failure to do so may result in seizure of your shipment. You are responsible for any customs tax, fees, or charges that might occur, you can contact your countries customs department prior to ordering to find out what these fees will be. If the buyer refuses the package for any reason, a refund will not be issued.
We do not have any contact with foreign customs agencies.
-We cannot and will not change the price of an order on customs information, or mark as gift, this is not legal.
---International shipping options include---
1. Standard / First Class - appx. 20-40 business days. Prices vary.
2. USPS Priority - appx. 6-10 days, Prices can range from $30-50+
3. EMS - appx. 4-8 days, includes full tracking information, insurance (depends on your countries import restrictions), pricing starts at $65.
USPS first class shipping is used for all shipments unless an upgrade has been applied at checkout.
It is your responsibility to upgrade shipping to meet your expectations. Contact us if faster shipping, signature confirmation, insurance or any upgrades are desired.
If an upgrade is requested, but the fee is goes unpaid for more than 1 week we will ship the order with the original shipping method selected at checkout.
-Free domestic shipping will be activated automatically on applicable orders.
-If the shipping service returns an order to us that is non-deliverable for any reason (insufficient address, refused, missed the package, etc), an additional shipping fee will be charged to return the package to the buyer, once it has been returned to us. We do not accept returns on these orders, unless they comply with our return policies. We are not responsible for lost or stolen packages.
-In some cases, when further communication is needed, shipping may be delayed until communication has been completed.
-Unfortunately, we cannot always guarantee requests of address change due to the number of orders we process.
-If any issues arise with an order (damaged, missing, etc.) and we don't hear back from the buyer within 7 days, we will consider the issue resolved.
-We reserve the right to ship items at our discretion, items may be shipped separately than one another in certain cases. This is always in the best interest of the specimens.
***International buyers***
- If tracking through delivery is desired, it is the buyers responsibility to purchase the applicable shipping upgrade. The standard first class shipping option will not provide tracking through delivery.
We cannot issue a refund for non-arrival claims if the upgraded ems option is not requested or purchased at checkout.
-All orders over $400 are required to upgrade shipping to EMS, which is a minimum fee of $65. This option is available at checkout.
-It is the buyers responsibility to ensure that the importing and exporting requirements of your country have been met, failure to do so may result in seizure of your shipment. You are responsible for any customs tax, fees, or charges that might occur, you can contact your countries customs department prior to ordering to find out what these fees will be. If the buyer refuses the package for any reason, a refund will not be issued.
We do not have any contact with foreign customs agencies.
-We cannot and will not change the price of an order on customs information, or mark as gift, this is not legal.
---International shipping options include---
1. Standard / First Class - appx. 20-40 business days. Prices vary.
2. USPS Priority - appx. 6-10 days, Prices can range from $30-50+
3. EMS - appx. 4-8 days, includes full tracking information, insurance (depends on your countries import restrictions), pricing starts at $65.
Additional policies and FAQs
-The main photo does not directly reflect the actual size of the piece/s.
We expect all buyers to view all photos and read full listing descriptions to get a proper idea of the piece/s your purchasing. Weights and sizes are very close approximations, sizes may vary slightly due to the direction one may try and measure. Generally, we measure lengthwise.
-Labels provided upon request only, unless otherwise shown in photos.
-Bases and stands may be used for photography purposes only, not all pieces photographed on a base will include one. Thank you for your understanding.
-We try to showcase damage in photos the best we can but if you are directly concerned about damages or flaws, please contact us prior to purchasing.
-Please note, colors may vary slightly from monitor to monitor depending on your settings.
-Some specimens may have naturally sharp or fragile edges, we recommend handling each piece with care and using caution around children. We cannot be held responsible for any injury’s that may result from a mineral specimen.
-Please use caution and care when opening your order. Some items are small or fragile so we recommend unpacking on a flat, clean surface or somewhere where you do not need to worry about your new pieces being damaged or lost. Please be sure you have checked all packing material before disposing of it. We reserve the right to reship or refund in the rare event of claims of missing items.
-Please educate yourself properly before purchasing. Naturally, some mineral specimens can be fragile or potentially toxic, handle all specimens with care. If you are considering a stone to set in jewelry, be sure to research things like it's chemical composition and hardness. Please reach out with any questions you may have.
-The use of our photos without credit or permission is not permitted. Using our photos to resell minerals is not permitted.
-We do not offer phone support, we apologize for any inconvenience.
-As a buyer, you are fully responsible for thoroughly reading and understanding our listing descriptions and shop policies. By ordering from our shop you are agreeing to comply with all of our policies.
Thank you!
We expect all buyers to view all photos and read full listing descriptions to get a proper idea of the piece/s your purchasing. Weights and sizes are very close approximations, sizes may vary slightly due to the direction one may try and measure. Generally, we measure lengthwise.
-Labels provided upon request only, unless otherwise shown in photos.
-Bases and stands may be used for photography purposes only, not all pieces photographed on a base will include one. Thank you for your understanding.
-We try to showcase damage in photos the best we can but if you are directly concerned about damages or flaws, please contact us prior to purchasing.
-Please note, colors may vary slightly from monitor to monitor depending on your settings.
-Some specimens may have naturally sharp or fragile edges, we recommend handling each piece with care and using caution around children. We cannot be held responsible for any injury’s that may result from a mineral specimen.
-Please use caution and care when opening your order. Some items are small or fragile so we recommend unpacking on a flat, clean surface or somewhere where you do not need to worry about your new pieces being damaged or lost. Please be sure you have checked all packing material before disposing of it. We reserve the right to reship or refund in the rare event of claims of missing items.
-Please educate yourself properly before purchasing. Naturally, some mineral specimens can be fragile or potentially toxic, handle all specimens with care. If you are considering a stone to set in jewelry, be sure to research things like it's chemical composition and hardness. Please reach out with any questions you may have.
-The use of our photos without credit or permission is not permitted. Using our photos to resell minerals is not permitted.
-We do not offer phone support, we apologize for any inconvenience.
-As a buyer, you are fully responsible for thoroughly reading and understanding our listing descriptions and shop policies. By ordering from our shop you are agreeing to comply with all of our policies.
Thank you!
Privacy
Structure Minerals does not collect or share personal information. We are very limited to the information that is available to us and we take your right to privacy seriously. Please rest assured that the information provided to us during a sale will only be used to fulfill said sale.
See this Seller Handbook article for a sample privacy policy you can customize for your shop.