Studio2121

Due to the custom nature of the item we do not accept returns, exchanges or
requests for alterations after delivery. We ask that you communicate any specific
requests through our message conversation during the order process. We only know
about a preference or request if you specify it in your message. We will always do
our best to accommodate your requests!

The best way to make sure that your colours are matched as closely as possible is to send a) photos or b) links to items or colours that you're trying to match.

You can send photo attachments or insert links in our message conversation both before and after you place an order.

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to £250 and you can submit the claim to Royal Mail online to have that insurance amount sent to you as a check in the mail.
**You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required.
**Note that any damage must be reported to our shop within 48 hours of the package
arriving.

STUDIO2121 is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control.

Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages.

If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police
department.

The price paid is the price of the item at the time of your order.

***For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

Due to the nature of the digital download file, no refund or cancellation can be offered.

If there's any problem with the image please contact us for further
assistance.

Yes, you will need to signup with Canva to be able to access & edit templates that are purchased. You can sign up for Free or Pro

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date. My order did not reach me on time.
Can I return it? Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but
we are in no position to guarantee the timeline. We cannot refund or cancel order