StudioCwtchStore

California, United States

2.7k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (577)
7 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (577)
2.7k
sales
7 years
on Etsy
2.7k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (577)
7 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (577)
2.7k
sales
7 years
on Etsy
2666 Sales

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Announcement

Last updated on Dec 30, 2025
Studio Cwtch

Contact shop owner

Studio Cwtch

Reviews

4.9 (577)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About StudioCwtchStore

Crafted Comfort and Style

Sales 2,666
On Etsy since 2019

Crafted Comfort and Style

Welcome to Studio Cwtch!

Shop members

  • shop-member-photo
    Dan & Em

    Owner, Designer, Customer Service

    We're a small independent business with a passion for creating awesome designs, gifts and clothing. We aspire to provide the very best in customer service so if you have any queries please don’t hesitate to contact us.

Production partners

  • On demand printing service

    CA, United States

    As a small independent business we use a fulfillment, warehousing and shipping service for small online retailers. Our print partner has locations in the US and Europe to ensure speedy delivery of items regardless of your location.

Shop policies

Last updated on Mar 1, 2025

Shipping

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 1 hour of purchase

Privacy policy

More information

Last updated on Jan 23, 2026

Frequently asked questions

Wrong Address Provided

Please contact us ASAP to update your address details. Any updates received within 12 hours of placing your order will be processed and the address amended.

However, if its after 12 hours of placing the order we will try our best to get the address updated. Unfortunately this will not always be possible as the order may already have been dispatched. If the package gets returned to us for an incorrect address, we will be happy to resend it out to the correct address.

Custom and personalized orders

Yes! We love creating custom pieces. Feel free to message us with your ideas, and we’ll do our best to bring them to life. Please allow extra time for custom orders.

What is your processing time?

Processing times vary depending on the item, but most orders ship within 2-3 business days. Custom orders may take longer. Check the item description for specific details. Once your order ships, you’ll receive tracking information so you can follow its journey.

Please note that delivery times are estimates and are provided by the carrier. Once an order has shipped, transit times are outside our control.

Do you guarantee delivery by a specific date?

We can’t guarantee delivery by a specific date, as shipping timelines are controlled by the carrier. If you’re ordering for a specific occasion, we recommend placing your order as early as possible to allow for production and transit time.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged or there’s an issue with the item you received, please contact us with a photo of the problem. Once confirmed, we’ll arrange a replacement as quickly as possible

Can I change my order after placing it?

Please double-check your size, colour, garment style, and shipping address before placing your order.

If you notice a mistake, contact us as soon as possible and we’ll do our best to help if the order hasn’t entered production yet. Once an order is in production, we’re unable to make changes.

Do you accept returns or exchanges?

As all items are made to order, we don’t accept returns or exchanges for incorrect size, colour, garment choice, or address details provided at checkout.

If there’s a quality issue or an error with your order, please get in touch and we’ll be happy to help.

My tracking hasn’t updated yet, should I be worried?

Sometimes tracking shows “label created” or “package data sent” before the carrier completes their first scan. This is normal and updates usually appear once the package is scanned into the carrier’s system.

If tracking hasn’t updated after several business days, please reach out and we’ll be happy to look into it for you.

My order says delivered but I can’t find it

If tracking shows your order as delivered but you haven’t received it, we recommend:

-Checking with anyone else at the address who may have collected the package

-Checking nearby or shared mailboxes and secure locations

-Contacting the carrier directly and asking them to confirm the delivery using their GPS scan data

If the package still can’t be located, you can open a missing mail inquiry with the carrier. If they confirm in writing (such as by email or case update) that the package was lost or misdelivered, please share that confirmation with us and we’ll be happy to arrange a replacement or refund.