StudioMelz

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from MELZ, contact me, or otherwise use my services through Etsy.com or any of its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can review the Etsy Privacy Policy to learn more about Etsy’s own privacy practices.

Information I Collect
To fulfil your order, you may provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product you are ordering. You may also choose to provide me with additional personal information, for example if you contact me about a custom order or send me a message.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, resolve disputes, or provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as if you sign up for a mailing list;

if necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information for tax purposes;

as necessary for my legitimate interests, if those interests are not overridden by your rights or interests, such as providing and improving my services and complying with Etsy’s policies and terms of use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information only for very limited reasons and in limited circumstances, including:

Etsy. I share information with Etsy as necessary to provide my services and comply with my obligations under Etsy’s Seller Policy and Terms of Use.

Service providers. I use trusted third parties to help run my shop, such as shipping providers and cloud hosting services. I share your personal information with these providers only to the extent necessary for them to perform their services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to respond to legal process or government requests, enforce my agreements, prevent fraud or other illegal activity, or protect the rights, property, and safety of my customers or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally keep your data for as long as is reasonably necessary for business, tax, and legal purposes.

Transfers Outside Europe
I may store and process your information through third-party hosting services in the United States and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than those in your country.

If I transfer information outside of Europe, I rely on appropriate legal safeguards for that transfer, such as approved data transfer mechanisms required under applicable law.

Your Rights
If you reside in certain territories, including the EU, you have several rights in relation to your personal information. Depending on where you live, these may include the right to:

access and receive a copy of the personal information I hold about you;

change, restrict, or delete your personal information;

object to my processing of some of your information based on my legitimate interests;

object to receiving marketing messages from me after giving your consent;

complain to your local data protection authority.

In general, I will delete your personal information upon request, unless I am required to keep it for legal reasons.