StudioPinsAndPaper

We've partnered with a reliable shipping service to ensure your treasures reach you safely and affordably. We pack and prepare shipments with care, and we now offer PostNL shipping for our valued Dutch customers. Tracking options are available for added peace of mind. We ship once a week. If you’ve gotten an email that says your packages has been shipped it means we’ve packed it to go to our shipping partner.

NO WORLDWIDE SHIPPING:
Regrettably, our shipping coverage is not global. We currently do not have shipping arrangements with certain countries, such as Russia and China, due to constraints with our shipping partner. Feel free to reach out to us via email if you have any inquiries or need further assistance.

We greatly appreciate your order! In the event that you've entered an incorrect or outdated address during your purchase, don't worry. Kindly reach out to us promptly after the transaction is confirmed. This allows us to adjust the shipping label's address before your order embarks on its journey.

Once an order has been dispatched, any alterations to the address cannot be accommodated. It's important to note that as the buyer, you are responsible to provide an accurate address at the time of purchase. Your cooperation ensures a seamless delivery process.

Regrettably, our shipping coverage is not global. We currently do not have shipping arrangements with certain countries, such as Russia and China, due to constraints with our shipping partner. Feel free to reach out to us via email if you have any inquiries or need further assistance.

We have the option to choose for shipped with tracking and without. If you choose without tracking we unfortunately can’t check where your package is. We hardly had any problems over the last 5 years with lost or stolen packages but for peace of mind we suggest to add tracked shipping to your order. If you have chosen tracked shipping please check your email for the tracking number. If the tracking says the package is delivered but you haven’t received it, please contact your local post office or your neighbours.

Due to holidays (depending on country) and events like Black Friday and Cyber Monday it can take a long time for your package to arrive. Please check our FAQ for an estimate arrival time.

Regrettably, we cannot provide precise timing for the arrival of your package in case tracked shipping hasn't been chosen. Without tracking, we're unable to offer location updates. Untracked shipping aligns with the standard in our region. We do offer an upgrade to tracked shipping, which we suggest.

Shipping may extend to 6 weeks, particularly during holiday periods. Typically, it's around 3 weeks for destinations beyond Europe, 1 week within Europe, and just a few days for orders within the Netherlands. However, kindly note that these are estimations.

North America: 3-6 weeks
Europe: 1-4 weeks
Australia, New Zealand and Oceania: 3-6 weeks
Asia Pacific: 3-6 weeks
Latin America and the Caribbean: 3-6 weeks
North Africa and the Middle East: 3-5 weeks

We'll do our best to meet these delivery estimates, but we can't guarantee them. Actual delivery time will depend on the delivery method you choose and the delays that can occur.

We greatly appreciate your order! In the event that you've entered an incorrect or outdated address during your purchase, don't worry. Kindly reach out to us promptly after the transaction is confirmed. This allows us to adjust the shipping label's address before your order embarks on its journey.

Once an order has been dispatched, any alterations to the address cannot be accommodated. It's important to note that as the buyer, you are responsible to provide an accurate address at the time of purchase. Your cooperation ensures a seamless delivery process.

Just a gentle reminder that colors may appear slightly different due to screen settings. The magic truly comes alive when held in your hands!

We ship with a shipping partner via the German post. This is a cheaper option than the Dutch post office. We ship twice and sometimes 3 times a week to our partner. Both Ruth and I have another job so we run this shop next to our other work.

Please note that also our packages in the Netherlands go via our partner. Your packages will take a bit longer than the normal PostNL packages. If you are in a hurry we are able to go to the post office and ship via PostNL but please leave a comment when placing your order.

Each pin is a testament to craftsmanship and dedication. We work with our factories for many years and are always happy with their quality.

As with any handmade creation, minor imperfections such as small scratches and enamel variations may occur. Rest assured, we hold ourselves to the highest standards, and we would never send out anything that doesn't meet our own expectations.

Our pins are sold as standard grade unless specified otherwise (B grade & C grade).

Please keep in mind that pins featuring larger metal areas, such as door signs, might exhibit more markings across all grades.

Should you have any questions or require further clarification, please don't hesitate to reach out. We're always here to assist