Because Art is Way of Living
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Feel free to take a look around and send your questions, proposals or customized orders.
Accepted payment methods
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Payment
You can still use your credit card through Paypal without signing up for an account. For more information, please visit
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in any way I can. Please consider that if there is no payment 7 days after the purchase, the order will be marked as cancelled.
Customers in Greece can pay with a direct bank transfer or collect on delivery if they wish. In this case please contact me if you wish to use one of these payment methods.
Shipping
Custom listings may take longer than 5 working days to dispatch, this will be agreed in your custom listing and will follow these guidelines.
Shipping will be made through Greek Post Office and only via Registered Mail, which is the best way to ensure a safe trip of your item, as the registered packages are traceable. A tracking number is provided once item is shipped and you will have to sign when receiving your package. In case nobody's at home, your package will remain at your local post office, waiting for you to pick it up.
Please note that if a buyer fails to receive the registered package (usually a 15-day period) and it returns back to me, the buyer is responsible to pay the additional shipping cost for the package to be re-sent.
Packages sent worldwide may take longer time to arrive. Delivery time is estimated
-5-8 working days for European countries
-8-15 working days for US and Canada, but they may be delayed more than that due to American customs legislation
-2 to 4 weeks to the rest of the world, although customs can occasionally delay packages further.
Buyers are responsible for any taxes or custom fees in case there are.
Please ensure your address details are correct when making the purchase, the address I am given is where I will send your item. In case a buyer fails to receive the package and it returns back to me, buyer is responsible for the additional shipping cost.
If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write in the "Note to Swanocean" during checkout.
Items are wrapped in packing paper and shipped in a cardboard gift box in a bubble wrap envelope to avoid any damage.
Additional policies and FAQs
In custom orders preparation time may vary depending on the complexity of the design. Once it is made I will send you photos of your personalized creation and upon approval I will send you within 4 working days. If there is no communication within two days, it will be considered as non approval and will not be prepared for shipment.
I accept wholesale orders of 20 items and more, please contact me for more information.