Shop policies
Last updated on
November 4, 2016
I strive for 100% satisfaction. I love creative challenges and am inspired when I get the opportunity to develop new products. If you have an idea that you don't see here, don't be shy - convo me to see how we can make what you're dreaming of a reality!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Due to the digital nature of my products, there are absolutely NO refunds, exchanges, or returns. I want your card to be PERFECT before I send you the final version!
There are NO refunds due to color variations. Every printer will print the colors slightly differently than what you see on your screen. Additionally, every monitor will interpret the colors differently. If in doubt, PLEASE print the proof before approving the final.
Please do not order until you have all of the necessary information. If I don't receive the information for your order within 2 days, the order will be cancelled and your money will be refunded.
Please note that all color corrections, spacing issues, font selections, etc., MUST be done during the proof stage. Any changes made after I send the final version will incur additional fees. I do not save your files due to space limitations on my computer. Once the finals are sent, the files are deleted so making a change is not an option. The file will need to be recreated and a new order will need to be placed.
There are absolutely NO refunds on Instant Downloads. I cannot email you the files instead of you downloading to your computer. Please DO NOT download to your phone, tablet, or ipad. I cannot guarantee the quality of the file if you do this. Please download to your computer.
If you ordered printed materials, refunds will ONLY be given if an error was made due to an error of Swish Printables. Spelling errors, color variations, and issues with shipping timelines will not be refunded however I will work with you to discuss a solution, if possible.
Once the file/printed materials leave Swish Printables, there is no guarantee for physical delivery. We are both at the mercy of the USPS.
There are NO refunds due to color variations. Every printer will print the colors slightly differently than what you see on your screen. Additionally, every monitor will interpret the colors differently. If in doubt, PLEASE print the proof before approving the final.
Please do not order until you have all of the necessary information. If I don't receive the information for your order within 2 days, the order will be cancelled and your money will be refunded.
Please note that all color corrections, spacing issues, font selections, etc., MUST be done during the proof stage. Any changes made after I send the final version will incur additional fees. I do not save your files due to space limitations on my computer. Once the finals are sent, the files are deleted so making a change is not an option. The file will need to be recreated and a new order will need to be placed.
There are absolutely NO refunds on Instant Downloads. I cannot email you the files instead of you downloading to your computer. Please DO NOT download to your phone, tablet, or ipad. I cannot guarantee the quality of the file if you do this. Please download to your computer.
If you ordered printed materials, refunds will ONLY be given if an error was made due to an error of Swish Printables. Spelling errors, color variations, and issues with shipping timelines will not be refunded however I will work with you to discuss a solution, if possible.
Once the file/printed materials leave Swish Printables, there is no guarantee for physical delivery. We are both at the mercy of the USPS.
Payment
I accept Paypal for all orders. If you don't have a paypal account and want to pay via credit card, you can still do that through paypal. Paypal does not require that you have an account and will not save your credit card information.
If you are not sure if I can create a specific design or theme, please convo me BEFORE purchase. All fees listed in the sale are for pre-designed projects. All custom work may have an additional fee.
Once the purchase has been made, I will provide the proofs and make adjustments as indicated in the sale. After receiving the proofs, you have up to one week to review them.
Orders cannot be cancelled once the proof has been created.
There are NO refunds for any reason for Instant Download listings.
Please click on ITEM DESCRIPTION on all listings prior to purchase.
If you are not sure if I can create a specific design or theme, please convo me BEFORE purchase. All fees listed in the sale are for pre-designed projects. All custom work may have an additional fee.
Once the purchase has been made, I will provide the proofs and make adjustments as indicated in the sale. After receiving the proofs, you have up to one week to review them.
Orders cannot be cancelled once the proof has been created.
There are NO refunds for any reason for Instant Download listings.
Please click on ITEM DESCRIPTION on all listings prior to purchase.
Shipping
Shipping is offered only for printed products and will be offered only on a case-by-case basis. If you are interested in having your printables printed, please send me a convo for a quote.
All printed materials will be shipped using flat rate boxes.
All printed materials will be shipped using flat rate boxes.
Additional policies and FAQs
All digital files will be proofed as low resolution, watermarked jpg files. Most all of my invitations are standard 5x7 however there are several that are unique sizes. Please review the product listing to ensure the invitation size meets your needs. Once the file has been approved, you will receive the final version as a high resolution, non-watermarked jpg unless the listing specifies a different format.
If you are printing through a professional printer and will require a bleed, please talk to me PRIOR to ordering. In most cases, there are additional fees for creating a file with a full bleed and/or crop marks.
Work hours: I typically work M-F in the mornings (PST). I work around my kid's schedules and family obligations. Please know that I am very responsive and prompt to all requests. My shop is CLOSED on the weekends. If you order on a Friday after my shop is closed, the soonest you will get a proof is Monday morning PST. I do have a rush fee in case you didn't allow enough time to place your order. Please see my shop for full details.
If you have a question about what is included in your order, please contact me prior to ordering. I'm happy to answer any questions you may have.
Once the final files are sent, no additional changes can be made without incurring an additional fee. All files are deleted within 2 days of sending the final - if a change is required, please notify me prior to the 2 days otherwise the only option would be to purchase a new listing.
Instant downloads are always available in "my purchases". You can download as many times as you need but please keep in mind that you may not forward, share or otherwise distribute my files.
Please do not purchase Instant Download listings if you do not have access to a laptop or desktop computer. Many of the files are sent as zip files and your phone will likely NOT be able to open them. Swish will NOT email files from an instant download.
Swish Printables does not re-send files in case of misplacement unless it's within a reasonable timeframe. (Prior to the date of your party.) You can always find the files that I send in your email.
If you are printing through a professional printer and will require a bleed, please talk to me PRIOR to ordering. In most cases, there are additional fees for creating a file with a full bleed and/or crop marks.
Work hours: I typically work M-F in the mornings (PST). I work around my kid's schedules and family obligations. Please know that I am very responsive and prompt to all requests. My shop is CLOSED on the weekends. If you order on a Friday after my shop is closed, the soonest you will get a proof is Monday morning PST. I do have a rush fee in case you didn't allow enough time to place your order. Please see my shop for full details.
If you have a question about what is included in your order, please contact me prior to ordering. I'm happy to answer any questions you may have.
Once the final files are sent, no additional changes can be made without incurring an additional fee. All files are deleted within 2 days of sending the final - if a change is required, please notify me prior to the 2 days otherwise the only option would be to purchase a new listing.
Instant downloads are always available in "my purchases". You can download as many times as you need but please keep in mind that you may not forward, share or otherwise distribute my files.
Please do not purchase Instant Download listings if you do not have access to a laptop or desktop computer. Many of the files are sent as zip files and your phone will likely NOT be able to open them. Swish will NOT email files from an instant download.
Swish Printables does not re-send files in case of misplacement unless it's within a reasonable timeframe. (Prior to the date of your party.) You can always find the files that I send in your email.
Privacy
Privacy policy
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)