TENFIFTYWOODCRAFT

Absolutely — custom and personalized work is a big part of what I do. Many pieces can be engraved with a name, date, team, or short message; just add your details in the personalization box at checkout. Need something that isn't listed, like a specific sport, team, or design? Message me and we'll figure it out together. Please double-check your spelling before submitting — I engrave exactly what's provided

Once your order leaves my shop, it's in the carrier's hands, and occasionally packages are delayed or misrouted. If your tracking hasn't updated or shows a problem, please message me — I'm here to help. Most delayed packages arrive within a few extra days. If a package is confirmed lost by the carrier, I'll work with you to make it right, which may include filing a claim or, in certain cases, sending a replacement, depending on the situation. I truly appreciate your patience if the postal service has a hiccup — it's the one part of the journey I can't control.

To keep your piece looking its best, wipe it clean with a soft, dry or slightly damp cloth — never soak it or put it in the dishwasher. Keep it out of prolonged direct sunlight and away from excess moisture. For serving boards, an occasional coat of food-safe mineral oil or board conditioner will keep the wood rich and protected for years.

Yes — I regularly make team awards, bulk gift orders, and larger quantities for coaches, leagues, and organizations. Message me with what you have in mind and the quantity you need, and I'll put together pricing and a realistic timeline for you.

Some items are made to order by hand, so please allow 3-5 business days for production before your order ships. We do carry inventory on our most popular items. Working toward a specific date? Message me before ordering, and I'll tell you honestly whether I can meet it. You'll get a notification the moment it's on its way.

Very often, yes — just ask first. Message me with your date before you order, and I'll be upfront about whether I can make it happen. As a former coach, I know how much these gifts mean and how real the deadlines are, so I'll always tell you the truth about timing.

Every piece is made from real, solid wood, so grain patterns, color tones, and small knots or character marks vary from item to item and won't look identical to the photos — these natural variations aren't flaws, they're what makes each piece one of a kind. Wood is a living material; minor knots and grain shifts are normal and part of its beauty and strength. I hand-select and finish every piece to be sound and built to last. If grain or color matters for your piece, message me before ordering and I'll match it as closely as I can or send a photo before shipping.

Because it's natural wood, your piece may shift slightly in color or tone as it ages and settles into your home — this is normal and expected. Keeping it out of direct sunlight and away from heat vents and moisture will help it stay beautiful for years. A little care goes a long way with solid wood.

Because every item is personalized and made to order, I begin work quickly to deliver on time — so orders generally can't be cancelled, returned, or exchanged. Please double-check your spelling, dates, and details before ordering, as I create exactly what's submitted. That said, I stand fully behind my work: if your item arrives damaged, or if I made a mistake on your order, just message me a photo and I'll replace it or refund you at no cost to you. If you spot an error right after ordering, message me immediately and I'll help if your piece hasn't been started yet. Your satisfaction matters to me.

It depends on the finish you choose — and it’s a free choice, so pick based on how you’ll use your tray.

The CLEAR LACQUER finish is hard, permanent, and maintenance-free, and is perfect for decorative display, valet, and catch-all use — but it is NOT food-safe, so please keep food off it.

The FOOD-SAFE OIL finish is safe to serve food on: charcuterie, cheese, and appetizers. It should be hand washed only (never soaked) and refreshed occasionally with a food-safe oil to keep the wood protected. If you plan to serve food, choose the food-safe oil finish. If it’s for decoration or holding keys/jewelry, the lacquer is the more durable choice.

Message me if you’re unsure which is right for you.