This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Returns and Exchanges
I gladly accept returns and exchanges.
I advise that you look at the sizing charts on my store and choose the correct size for yourself before you make the purchase. If needed, you can contact me in order to avoid any mistakes while ordering.
Contact me within 7 days of delivery.
Ship items back within 14 days of delivery.
I don't accept cancellations.
The following items can't be returned or exchanged:
Personalized orders cannot be returned, exchanged, or refunded due to their individual nature. I also do not accept returns, exchanges or refunds for items which were bought while on sale.
Return and exchange details:
You must contact me via a message on Etsy within 7 days of your order’s arrival to inform me of any issues with the product.
Requests for returns and exchanges are only accepted on the Etsy website as the platform maintains all communication between seller and customer, which works to prevent mistakes and discrepancies. Emails regarding this issue will not be read.
You can return an item within 14 days of receiving your order and you will be fully refunded, with the exception of the shipping cost needed to send it back. You can also exchange the item with a different one from within the same price range. The returned product must be in its original, unworn state.
If you do not contact me within 7 days of receiving your order, your product can no longer be returned or exchanged. If you do not send it back within 14 days of receiving it, it is no longer eligible for return or exchange.
I cannot hold accountability for orders which have been lost in transportation after being sent back. I recommend that you ship your order back through a trusted delivery service and that you save proof of shipment. You should also send me a tracking number for the order.
For unclaimed orders which are returned to me, I charge €15 for re-stocking/customs/handling fee on top of the shipping costs. You will also need to pay the shipping costs again. Alternatively, customers can choose to have the order re-shipped at their expense.
All shipping and customs cervices and tax are covered by the client.
I recommend that you send the item back through a standard or trusted delivery service to minimize the chance of in being lost in delivery. You do not need to pay for extra insurance as that will cost you even more money.
Do not use needlessly big packaging as that will cost you more.
Do not declare more than $45 as VAT, taxes and duty are due to customs for any price higher than this.
If the order is not shipped correctly and is stopped at customs for payment of further import fees, it will be sent back to you at your expense.
Save all shipping documents as proof of shipment and send me a tracking number.
I offer tracking for all of my shipments, and it is my clients’ responsibility to receive them on time once they arrive.
Please contact me for further instructions for return and exchange of products.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, we, THUNDER are the data controller of your personal information. If you have any questions or concerns, you may contact us at thunderfashionbg@gmail.com