TenaciousImages

If there's no option to request a custom order on a listing, feel free to contact me. For example, if you're interested in a print of one of my paintings in a different size than what is offered on the drop down menu, just let me know what size you'd like to order. Then, I'll email you the link to pay for the custom order.

I can usually create custom coffee mugs, but I may not be able to if I don't have a certain style of mug in stock - or maybe a particular paint color is on back order, but feel free to contact me anyway if there's no "custom order" option.

To personalize items, again just contact me with the person's name or initials if there's no link on the listing. And I'll email you photos before shipping the mug or mugs.

If your item gets broken, DO NOT throw away the damaged product because the Post Office now requires inspecting the BOX and the damaged contents. So, if you want a refund, you will need to file a claim with the Post Office. If you want a replacement, you'll need to send me the broken item within 2 weeks of receipt of your order and I'll file a claim with the Post Office. Once I'm in receipt of the broken vase, etc., I'll send you a replacement.

Feel free to contact me with any questions.

Thanks!
Lynne

I accept returns if the item doesn't match the description or it doesn't match the photos in the listing or if the item arrives damaged and I'll pay the return shipping if the item does get broken, which rarely happens. I ship around 500 packages/year and only 1 or 2 get damaged each year.

Please contact me for the address for returns.

It has only happened once in the last 10 yrs, but if you receive the wrong item, buyers do not have to pay the return shipping in this instance.

Just contact me and I'll send you a return shipping label. Upon receipt of your return, I'll send the correct item or issue a full refund within 24 hrs (your choice).

Feel free to contact me with any questions.

Thanks!
Lynne Logan
Columbus, Ohio