TentacleStudio

🔴 Real things, handmade for fantastic people!

Amsterdam, The Netherlands · 379 Sales

TentacleStudio

🔴 Real things, handmade for fantastic people!

Amsterdam, The Netherlands 379 Sales On Etsy since 2014

4.5 out of 5 stars
(62)

Announcement   🔴 We are professional costume & mask makers, and over the years, thousands of people have enjoyed our creations. They are carefully designed to be lightweight and comfortable, with no stress! Everything is hand made by us to give you a great confidence boost, and make you look fabulous! We have most items in stock, and we guarantee fast shipping worldwide.
Got a question? Just ask! Custom orders are welcome.
with love
Bev Shalts & Mike Petty

CONTACT US
Website: http://www.tentaclestudio.com
Phone (during European business hours)
from US/ Canada: 011 31 646480125
from Europe/ Worldwide: +31 6 46480125
or send us a message via Etsy.

Our clients are very diverse:
Christian Dior, Lady Gaga, Hermes, Delta Airlines, Harrods, as well as stylists, museums, DJ's, theatres, ballet companies, professional performers and amateur party beasts! Our work has also featured in music videos and TV adverts for leading brands, including Peugeot and Sony.

Announcement

Last updated on Aug 19, 2018

🔴 We are professional costume & mask makers, and over the years, thousands of people have enjoyed our creations. They are carefully designed to be lightweight and comfortable, with no stress! Everything is hand made by us to give you a great confidence boost, and make you look fabulous! We have most items in stock, and we guarantee fast shipping worldwide.
Got a question? Just ask! Custom orders are welcome.
with love
Bev Shalts & Mike Petty

CONTACT US
Website: http://www.tentaclestudio.com
Phone (during European business hours)
from US/ Canada: 011 31 646480125
from Europe/ Worldwide: +31 6 46480125
or send us a message via Etsy.

Our clients are very diverse:
Christian Dior, Lady Gaga, Hermes, Delta Airlines, Harrods, as well as stylists, museums, DJ's, theatres, ballet companies, professional performers and amateur party beasts! Our work has also featured in music videos and TV adverts for leading brands, including Peugeot and Sony.

Bev Shalts

Contact shop owner

Bev Shalts

View all 80 items

Reviews

Average rating
4.5 out of 5 stars
(62)
5 stars
61
4 stars
0
3 stars
0
2 stars
0
1 star
1
View all 62 reviews

Updates

We just finished this custom Steampunk robot. Oh so complicated, but great fun to do!
I love it when a plan comes together! Our robot launches a new app to help kids learn computer coding.
View all 101 updates

About

Unique, handcrafted designs. Ready to ship or custom made for you.

We are Bev Shalts and Mike Petty, who work together as Tentacle Studio. Everything from Tentacle Studio is completely hand made by us - unique things, that don't exist anywhere else in the world.
OUR CLIENTS are very diverse:
Big companies and celebrities: Lady Gaga, Hermès, Delta Airlines, The BBC, plus stylists for fashion shows, professional performers and amateur party beasts! Our work has featured in many magazines including Vogue and the New York Times, and in several TV adverts.
OUR HISTORY
We met as theatre professionals, many years ago, when creating costumes and sculptures for extravagant London musicals. Theatre work is really high stress, with lots of mad panics and late nights, but this is how we honed our craft, and it taught us to 'think outside the box'. We still love a creative challenge. But everything was so badly organised in theatre workshops, it drove us crazy!
So we created 'Tentacle Studio', a home for our creativity, and our professional skills. We worked in many inspiring places around Europe, before finding our present workshop, nestled just outside Amsterdam in the heart of the tulip growing area. The relaxed atmosphere in Holland is great - although we don't actually do much relaxing! Working intensely, on both stock items and custom orders, we buzz back and forth to our local Post office, so each order can zip towards it's new home as fast as possible. We've been doing this for many, many years, but there's never a dull moment! And we love it when people have fun and get transformed by our creations.
CONTACT US
If you've got any questions, don't be shy! We're just a phone call or an email away.
Our website: http://www.tentaclestudio.com
Phone us from US/ Canada: 011 31646480125
Phone from elsewhere : +31 646480125

Email: mail [!at] tentaclestudio.com
or message us via Etsy.
Thanks for visiting our shop!

Shop members

  • Bev Shalts

    Owner, Creator, Phone & Email Advice

    I'm a classically trained tailor, yet I've gone way beyond the original scope of tailoring! I get a real kick out of transforming faux fur and paint into a spark for your imagination. I create wearable, well tailored reality for fantastic people!

  • Mike Petty

    Owner, Creator, Logistics

    A classically trained sculptor, Mike has over 25 years professional experience in sculpture and mask making. Born near Bristol, England, he spent many years working in sunny South of France. He plays blues harmonica, loves good food and books.

  • Tentacle Studio

    Artist's Collective

    Mike and Bev, collectively known as Tentacle Studio, have been creating and selling their work all over the world for the last 25 years. Our workshop is nestled in the heart of Amsterdam's old tulip growing area.

Shop policies

Last updated on August 19, 2018
We personally design and create everything in our shop with our own hands. Need it fast? Got a question? Just ask! You can reach us by an Etsy message, email or phone.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We want you to love the things we create, so we triple check everything - in obsessive detail - to guarantee their quality.
But if there is a problem with your item, you need to tell us immediately and we'll do what we can to help. We'll happily replace items in the unlikely event they arrive damaged, but after 14 days no refund or replacement is possible.
Only goods in a new, unworn condition will be considered for refund. If photos of you happily wearing the item have been posted on social media sites, the item has clearly been used! And so it is not eligible for a refund.

Please think carefully about what you want, and ask questions before placing a custom order, as custom-made items are not eligible for return or refund. By custom-made we mean something in a non-standard colour, or a unique item that's specially made for you.

Return posting:
1. Goods must be in the same condition as when shipped.
2. Items must be returned via a trackable service, and insured for their full value.
3. Items must be securely wrapped (preferably in our original packaging).

All shipping fees are non refundable. Shipping costs related to returning goods must be born by the purchaser.
DO NOT post or return anything to us without speaking to us first please!
Payment
Full payment must be received before goods will be despatched. Our company has been verified as a trustworthy business by Paypal since 2007.

We accept payment via: Etsy gift cards, Paypal, credit cards, or direct to our business bank account.

Got a question? Just ask!
mail [!at] tentaclestudio.com
Telephone enquiries : +31 6 464 80125
Shipping
Our Standard Shipping is by guaranteed postal service, with insurance (see shipping times below).
Need it faster? Add the UPS Express Shipping Upgrade during checkout.

STANDARD SHIPPING TIMES
Europe usually 5-7 business days, in exceptional cases 15 business days.
USA, Canada, Australia etc. usually 7-14, in exceptional cases 21 business days.

EXPRESS SHIPPING TIMES (with upgrade to UPS Express)
Europe 2-3 business days.
USA, Canada, 2-3 business days.
Australia,Rest of World, 3-5 business days.

IMPORTANT
Tell us the exact date your order is needed.
Your telephone number is essential for Express Shipping Upgrade.

INTERNATIONAL SHIPPING
We ensure your packet has all the necessary customs declarations and invoice copies attached, so it moves smoothly through customs. We've been shipping internationally for many years.

The small print...
While the items we provide are clearly labelled as carnival items, or art collectables (that is… duty free) we cannot accept liability in the unlikely event that your country imposes any hold ups or customs duties on your order.

That said, we've been providing headdresses, masks, costumes, fans, and all sorts of glorious frippery to people around the world for many years, and we have literally hundreds of happy customers!
Privacy
Valid from 25th May 2018.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

1. PERSONAL INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

5. TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. HOW TO CONTACT ME
For purposes of EU data protection law, I, Beverly Jean Shalts, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mail [!at] tentaclestudio.com
Alternately, you may mail me at:
Tentacle Studio
Witteweg 21
Aalsmeer
1431GZ
The Netherlands.

More information

Last updated on Nov 3, 2017
Frequently asked questions
How long does shipping take?

Below is a rough guide (for when items are in stock.) Send me a message for exact shipping times. Say where you are and what you want. I'll reply swiftly.

STANDARD ship:
UK & Europe 1-2 weeks,
USA, Canada, Australia 2-3 weeks
Rest of World 3 weeks

EXPRESS UPS ship*: (available at checkout)
UK & Europe 2 days
USA, Canada 3-4 days
Australia 3-5 days
Rest of world 4-5 days
*Time counted in 'working' days, meaning Monday to Friday only.

Need it very fast? Message me now and I'll spring into action for you!

All orders - both standard shipping and Express - include insurance and tracking number.

Return Policy

We'll happily replace or refund an item, providing you comply with our refund terms:
1. Contact us within 3 days of delivery.
2. We must receive the item back within 14 days of the delivery date.
3. The item must in an unworn, undamaged condition, and returned to us in the original packing (or similar) via insured shipping.
4. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
5. All shipping costs are the responsibility of the buyer and cannot be refunded.

Sizing info

Most of our designs are cleverly designed to be adjustable in size, but if you've got a question, just send us an Etsy Convo, an email, or phone us to chat about what you need. We're here to help and will respond swiftly.

Gift wrapping and packaging

All items are securely packed to withstand worldwide shipping. If you need gift wrapping or have special instructions, just ask!