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Reviews
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Cathy on Oct 8, 2026
5 out of 5 starsGreat experience with company due to their customer service, professional, communication, product, design and shipping. Very considerate in matching my expectations of design of my mustang front and back. Sent front and back picture and they matched it and added exact wording I wanted. Pictures centered perfectly. Tshirt brand by Gilden. Fit is true to size. Received t-shirt same week of ordering.
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Lisa on Oct 4, 2026
5 out of 5 starsSeller was amazing in getting this gift ready very quickly! Fantastic customer service. Would highly recommend!
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Helma on Sep 22, 2026
5 out of 5 starsThis is some great quality shirt! Lovely print too
Textile Threads responded on Sep 22, 2026
Thank you so much for your kind words and for sharing the photo, Helma! It was a pleasure working with you to turn your own aircraft design into this special custom shirt. I’m so glad you’re happy with how it turned out! ✈️
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About TextileThreadsWear
Production partners
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A print shop
United States
A Production Partner
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
Can I cancel my order after it has been placed?
Once an order has been sent to production, it cannot be canceled or modified.
Please double-check your order details, including size and color, before finalizing your purchase.
What is your policy on returns and exchanges, and under what conditions can I get a refund?
We do not accept returns or exchanges if you ordered the wrong size, color, or simply do not like the product. Each item is made to order.
Refunds are issued if a replacement order has issues that cannot be resolved.
We do not offer refunds for issues caused by incorrect order details provided by the customer.
How long does it take to produce and ship my order?
Production typically takes 1-5 business days (usually 2 days).
Standard Shipping within the U.S. takes 2-5 business days (usually 3 days).
What should I do if my item arrives damaged or there are issues with my order?
If you encounter problems such as misprinted, damaged, or defective items, please contact us within 3 weeks from the date of receipt. Please provide clear photographs as evidence.
We offer free replacements for items with manufacturing errors, printing issues, or if the product received differs significantly from the description.
For DTG products, there is a tolerance of 0.5” for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
What if my package is marked as delivered but I haven't received it, or my order is lost in transit?
If the package is marked as delivered by the carrier but you have not received it, we recommend contacting the local delivery service for more details, as the package may have been left in an unexpected location. We will assist from our side, but please note that replacement costs may not be covered.
If your order is lost in transit, notify us within 3 weeks following the estimated delivery date. For orders lost over 10 business days (35 for international), we will replace the item free of charge.
What happens if my order is returned due to an incorrect address?
If an order is returned due to a wrong or insufficient address, you are responsible for the reshipment fee. You have a 7-day window to arrange for reshipment upon the package's return. Full refunds are not available for incorrect addresses; only partial refunds may be provided.
Who is responsible if my order is faulty?
If the mistake is on our side, we will bear all costs associated with resolving the issue.
Are there exceptions for returns and exchanges, especially for custom prints?
Generally, we do not offer returns or exchanges for custom orders.
However, we strive to find a fair solution, which might include a discounted replacement or, in rare cases, a return where the buyer covers return shipping.
How can I contact you if I have an issue with my order?
If you encounter any issues with your order, please contact us promptly.
We are committed to resolving any problems and providing the best solution, whether it's a replacement or a refund (if eligible).
Why was my personalized order canceled?
For trademark reasons, we only allow custom text that is chosen from our approved list of suggestions. If a custom phrase falls outside of those options, we unfortunately have to cancel the order. We appreciate your understanding and encourage you to choose from the provided list to avoid delays or cancellations.
Sometimes we may need to confirm personalization details before sending your order to production. If we message you for clarification and don’t receive a response within 48 hours, we may cancel and refund the order to avoid delays. You’re always welcome to reorder anytime once the details are confirmed.
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