TheCraftingTableCoUk

Personalised orders cannot be cancelled once they have been made, and cannot be refunded unless faulty.

Customer pays return postage for any items returned.

I accept payment by Paypal or debit/credit card, as well as Etsy gift card. I do not accept e-cheques.

POSTAGE TO THE UK
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All items are shipped from the United Kingdom via Royal Mail, 1st Class to UK postcodes. Please allow 3 working days from the date of dispatch for delivery.

POSTAGE TO THE USA
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Items shipped to America are sent tracked. Please allow 20 WORKING days from the date of dispatch for international delivery, although orders will often arrive sooner than this.

INTERNATIONAL POSTAGE
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Items shipped overseas are sent tracked and signed for. Please allow 20 WORKING days from the date of dispatch for international delivery, although orders will often arrive sooner than this.



Proof of postage is always obtained, and items are delivered in strengthened envelopes clearly marked “Please Do Not Bend”.

Please be aware of any postal strikes or delays in your locality; I can't be held responsible for late delivery if it's down to a known issue with the postal service.

I always send a dispatch notice to advise when I have posted your order.

Sometimes things do go wrong with delivery which are out of my control... if you have not received your item within five working days (UK) of me posting it then please get in touch. For international deliveries please allow 20 working days. In the rare case of non-delivery please contact me within 30 days of ordering so that I can look into this for you.

Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.

All images are copyright The Crafting Table and should not be reproduced without my explicit permission.

Privacy Policy:

Information I Collect

I will only use your shipping and billing address, and contact information:

To fulfil your order.
You must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example: a personalised custom order). Any paper copies of your details are destroyed securely immediately after use (order sheets, Royal mail Click and drop print outs).

For legal reasons (like paying taxes).
Your details will be held on securely online, within the Etsy website, however they will not be used for any other reason, and I would never share your contact details without your express consent.

Why I Need Your Information and How I Use It

To communicate with you about your order. There are occasions when after an order is placed, I may require additional information from you that wasn’t specified when the order was placed (personalised text required). If you check out as a guest on Etsy, I will contact you via the email address you have provided to Etsy. Alternatively, If you have an account with Etsy, I will contact you via the message facility (If I have had no response, I may use your email address you have provided to Etsy to contact you) Please note - If I contact you via the Etsy message facility, you will automatically receive an automated email from Etsy advising you of this.

Information Sharing and Disclosure

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your Right

You may have the right to access and receive a copy of the personal information I hold about you by sending a request directly to Etsy

How to Contact Me.

You can contact me via the ‘contact shop’ link at the bottom of this page.

Etsy’s privacy policy: https://www.etsy.com/uk/legal/privacy/