I do my best to photograph and describe items accurately. I accept returns for ready-made items, providing a full refund minus the cost of return shipping and insurance. I allow a 72 hour inspection period to determine that the item is as described and that returns be undamaged and unaltered.

Please ask any and all questions prior to purchase.

I require that items be returned to me via USPS First Class with insurance and tracking, but you MUST contact me for confirmation before attempting to return any items. Items sent without my prior authorization are not my responsibility, I will not accept them and will be entirely at your own risk.

Returns will be processed in 3-7 days to assess for damage and alteration.

I primarily use PayPal, but I have accepted money orders and checks in the past. In the event that those are the method of payment, the item will not be shipped until the money clears my bank. Paypal is able to use credit card funds.

I use USPS First Class insured with tracking typically, but am open to using UPS. FedEx is very restricted for me, and I tend to avoid it (I do not have a FedEx depot or store available in my town!)

International buyers must contact me prior to purchasing to work out shipping details.

Layaway Policy

We offer a 90-day interest-free payment plan on all our items, with a 20% non-refundable deposit. The balance may be paid off in 3 monthly payments, following a regular, monthly payment schedule.

For items costing over $5,000, we are able to offer a slightly longer payment plan – please feel free to ask! While we are not able to offer most items on an extended lay-away plan, we will do our very best to work with you.

Details:

All lay-away deposits are non-refundable. However, should you have a change of heart, you may transfer the total sum paid to another piece in our collection.

Payments must be made every 30 days, as scheduled, and we must receive them on or before the day they are due.

If more than 2 payments are late or if the layaway is not paid in full by the scheduled end date, the item will be returned to stock and all funds paid to date will be forfeited. We will make every attempt to reach you prior to putting the item back in inventory.

Because layaway items are being taken off the market and held for you for an extended period of time, they are final sale only. We do not allow returns or exchanges on layaway items.

Final sale includes items that are returned to stock due to non-compliance with the terms of this agreement, in which case all funds paid will be forfeited.

Custom Policy:
Custom items are final sale only. Because the custom process is so long and involved, with many hours of communication, drawings, CADs and waxes, there are many opportunities to change something before your item is created to your specifications.

Our custom project policy requires 50% as a deposit for the item to go into production. The final 50% sum will be due at the completion the project before it is eligible to be shipped to you.