Announcement
Welcome to Hem Studios. We specialise in planners and personalised gifts for all occasions. All of our items are lovingly handmade in the heart of Wales by us.
Featured items
Items
All Items
Reviews
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Kadience on May 10, 2024
5 out of 5 starsI absolutely love this! I love the material feeling and how detailed it is!!!
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Jessica on May 9, 2024
5 out of 5 starsI messaged them before placing an order and they extremely helpful and a quick response. I ordered 3 books different and they all 3 came together and were perfect!
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Ella on May 12, 2024
5 out of 5 starsPerfect gift for my sister in law she loved it, arrived super fast too!
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DONAL PIO WARREN on May 11, 2024
5 out of 5 starsSmooth, efficient, quick delivery, easy to work with
About HemStudioCo
Shop members
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Anthony & Bethan Hemingway
Owner
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Sandra
Maker
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Do you supply proofs?
No - We are unable to provide a proof of the item before it is made as all of our items are made directly onto the product and therefore once made cannot be changed.
Are your items custom made?
Yes - All our items are made to order to the customers specific requirements and are therefore considered a custom made item even if it is just printed with Mrs or Bride etc. So please be sure to read the listing descriptions and to check sizing and colours etc. As these items are NOT ELIGIBLE for a return or exchange.
Where are you based?
We are based in Wales, UK but we ship worldwide.
How long will it take to receive an order from you?
This depends on the items you have purchased and where it is being shipped to. Our processing time to make each item is shown within each listing and shipping depends on the shipping method you have selected but it should give you an ESTIMATED delivery date at checkout when purchasing.
Please note we are only in control of our dispatch timeframe and not the Estimated delivery timeframe given by the mail companies or if it is delayed by customs.
Do you offer faster shipping options?
Yes - There is a FedEx Priority shipping option for the US available to select at checkout and a Tracked 24 service for the UK. Please note these are from dispatch and not from the order date so the processing time still applies.
For anyone looking for a faster shipping service outside of the UK and US then please contact us with the items you would like and the full shipping address and we will get a quote for you.
How do I add my personalised details?
Please add the required personalised details in the 'Add your personalisation' box when ordering.
Can I have a custom design made especially for me?
Yes - All of our items are custom made to order so if you would like something different to the designs shown in our store get in touch with us for a quote.
Does my order come with Tracking information?
Yes, all shipping options come with tracking.
What are your last order dates for Christmas delivery 2023?
UK:
Free Standard Shipping - 13th December
Tracked 24 - 17th December
US:
Free Standard Shipping - 6th December
FedEx Priority Shipping - 14th December
AUSTRALIA & NEW ZEALAND:
30th November
EUROPE:
5th December
FedEx for Europe, Australia and New Zealand differs for every address so please get in touch for a quote.
All shipping timeframes for standard and tracked are ESTIMATED only and due to international customs there are likely to be delays so we do advise to order early to avoid disappointment.
Please Note: We can only be responsible for our processing and dispatch times and not the shipping timeframes given by the mail services. If purchased after these dates your order will likely arrive within the New Year.
What shipping services do you use?
The shipping services we use are:
For UK:
The free standard shipping is Royal Mail Tracked 48 (a 2 day service).
The upgraded shipping is Royal Mail Tracked 24 (1 day service).
For Everywhere else:
Royal Mail International Tracked (delivery timeframes differ for each country)
FedEx Priority (US ONLY)
2-4 day service
FedEx for Europe, Australia and New Zealand differs for every address so please get in touch for a quote and timeframe.
Seller details
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