TheGrowingGuide

The Growing Guide Privacy Policy
Last updated 9 August 2025.

This Privacy Policy describes how and when The Growing Guide (“we”, “us”, “our”) collects, uses, and shares information when you purchase an item from The Growing Guide (https://thegrowingguide.etsy.com), contact us, or otherwise use our services through Etsy.com or its related sites and services.

You agree that by purchasing an item from The Growing Guide or otherwise interacting with The Growing Guide, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave The Growing Guide immediately.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy or through The Growing Guide. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.

Additionally, we will make every reasonable effort to inform you when we interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.

Information We Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information from time to time if you contact us directly.

Why We Need Your Information and How We Use It
We collect, use, and share your information in several legally permissible ways, including:

As needed to provide our services, such as when we use your information to fulfil your order, settle disputes, or provide customer support.

When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.

If necessary to comply with a court order or legal obligation, such as retaining purchase information if required by tax law.

As necessary for our own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing our services, and (b) compliance with the Etsy Seller Policy and Etsy Terms of Use.

Information Sharing and Disclosure
We value and protect our customers’ personal information. We share your information only in limited circumstances, as follows:

With Etsy – We share your information with Etsy as necessary to provide our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

With Third-Party Service Providers – We may engage trusted third parties to perform functions and provide services for our shop. Your personal information will only be shared to the extent necessary for these services.

In the Event of a Business Transfer – If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

In Compliance with Laws – We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:

respond to legal process or government requests;

perform legal obligations;

prevent, investigate, and address fraud, security, or technical issues;

protect the rights, property, and safety of our customers or others.

How Long We Store Your Information
We retain your personal information only for as long as necessary to provide our services and as otherwise described in this Privacy Policy. We may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce agreements. We generally keep your data for seven (7) years.

Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. This may result in your personal information being transferred to jurisdictions with different data protection and government surveillance laws than your own. If we are required to transfer information about you outside of the EU, we rely on compliant safeguards such as the EU–US Privacy Shield Framework where applicable.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights regarding your personal information:

Right to Access – You may request a copy of the personal information we hold about you.

Right to Change, Restrict, or Delete – You may request changes to or deletion of your personal information, except where we are required to retain it for legal reasons.

Right to Object – You may object to our processing of your personal information or to receiving marketing messages. We will delete your personal information unless we have compelling legal grounds to retain it.

Right to Complain – If you reside in the EU, you can raise a concern with your local data protection authority.

How to Contact Us
You may reach us with any concerns relating to privacy at jk21industries@gmail.com, or by mail at:
PO BOX 2252, Taylors Lakes, VIC, 3038, Australia
Addressed to JKB Industries Pty Ltd.

For purposes of EU data protection law, JKB Industries Pty Ltd is the data controller of your personal information.