TheIvyThreadsCo

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you purchase from or interact with our shop.
Information We Collect
When you place an order or contact us, we may collect:

Your name and shipping address
Your email address
Any information you share related to your order (e.g. custom requests or messages)

We do not collect or store payment information — all payments are processed securely through Etsy.
How We Use Your Information
We use your information solely to:

Fulfil and ship your order
Communicate with you about your purchase
Resolve any issues or disputes related to your order

We will never use your contact details for unsolicited marketing messages, and we will never sell or share your personal data with third parties, except as required to fulfil your order (e.g. passing your address to a shipping carrier).
Legal Basis for Processing (EU/GDPR)
If you are based in the European Union, we process your personal data on the legal basis of contractual necessity — meaning we need it to complete your purchase and deliver your order. You have the right to access, correct, or request deletion of your personal data at any time by contacting us directly.
Data Retention
We retain your information only as long as necessary to fulfil your order and comply with any legal obligations.
Third Parties
Your data is shared with Etsy as the platform facilitating this transaction. Please refer to Etsy's Privacy Policy for details on how Etsy handles your information.
Contact
If you have any questions or wish to exercise your data rights, please reach out to us via Etsy Messages.