TheRetroStationUK
www.theretrostation.com
Manchester, United Kingdom
Shop policies
Last updated on
July 2, 2012
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We are a team of two, working hard to deliver some fun and unique pieces to your homes. We love to source all things old and rare, whether they be classic, industrial, vintage or retro. As well as restoring many pieces back to their former glory, we love to design bespoke furniture. We often re define the use of something old and give it a new lease of life! Any room can be redefined with some individual pieces of furniture or eye catching accessories.
Our belief is that, with some creativity and good old elbow grease, each piece can be brought back to life and redefined as a design feature for your home.
All our soft furnishings are hand crafted with a retro style in mind making it easy to splash some fun colours and retro patterns around your home .We pride our selves in being environmentally friendly, restoring, up-cycling and hand crafting all the pieces ourselves, using as many local materials as possible.
As well as providing individual products we offer a sourcing and interior design service to suit specific needs. As a duo we are qualified in Visual Arts and Interior Design, we can transform any space into a new and exciting one offering a personalised, one on one service.
Originally based in London, we are now close to Brighton and delivering our products nation wide so please don’t hesitate to contact us with your requests.
Our belief is that, with some creativity and good old elbow grease, each piece can be brought back to life and redefined as a design feature for your home.
All our soft furnishings are hand crafted with a retro style in mind making it easy to splash some fun colours and retro patterns around your home .We pride our selves in being environmentally friendly, restoring, up-cycling and hand crafting all the pieces ourselves, using as many local materials as possible.
As well as providing individual products we offer a sourcing and interior design service to suit specific needs. As a duo we are qualified in Visual Arts and Interior Design, we can transform any space into a new and exciting one offering a personalised, one on one service.
Originally based in London, we are now close to Brighton and delivering our products nation wide so please don’t hesitate to contact us with your requests.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Payment
By using The Retro Station website and purchasing goods from us you agree to these terms and conditions.
We would like to draw your attention in particular to:
Clause 1(b) which explains the process for ordering bespoke and specifically sourced furniture and the pre-payment we require;
Clause 3 which explains our delivery arrangements;
Clause 5 which sets out details of our cancellation and returns policy including restrictions which apply in the case of bespoke and specifically sourced furniture; and
Clause 6 which explains what you should expect from Retro, Vintage or Antique goods and that minor differences between the item description / images and the actual item are not unusual
To purchase items from The Retro Station you must be 18 or over. You will need to register by providing your real name, address, telephone number (so we can contact you regarding delivery), email address, payment details and such additional information as may be required. You will need a valid credit or debit card issued by a bank acceptable by PayPal. References to ‘we’ in these terms and conditions means The Retro Station.
Contact information is provided at the end of these terms and condition.
1. Acceptance of your order
(a) General
At the point of purchase the contract between you and us is concluded and you will receive a confirmation email listing all the products you have purchased. In the rare case that one or more of the products have become unavailable they may have been removed from your order and you will receive a full refund for them (see section 4 – Availability). Only those goods listed in the confirmation email sent to you will be included in the contract and will be dispatched to you.
(b) Bespoke and specifically sourced furniture
In the case of any bespoke or specifically sourced piece of furniture commissioned by you we have a separate order acceptance process that must be adhered to prior to the piece being sourced or worked on, as described below.
Your order becomes binding as soon as it has been accepted by The Retro Station subject to your rights of cancellation (see section 5(b) below). We require a non-refundable 50% deposit on any order placed, this will be piece dependant and set out on a pre determined budget that both parties have agreed on in writing (we reserve the right to use artistic license, which may affect the total cost, see paragraph below). Unless explicitly agreed otherwise, work will not proceed until the non-refundable deposit is paid to cover sourcing costs, workshop labour, all materials, design, scheduling and delivery of work.
It is your responsibility to check all details and aspects of your order are correct – particularly when we send you your final order agreement, which will be at the earliest date possible after your deposit has been paid. You must ensure that the goods are suitable for your requirements, including the exact measurements, dimensions, product features. You must also ensure that we will have the relevant access required for delivery. In some cases the piece may need to be constructed once in the building which must be specified prior to completion of the order.
The bespoke or specifically sourced furniture products you order will be made, sourced or customised specifically for you, in accordance with the instructions and specifications you have given us, and we have agreed on, via email or otherwise in writing. Our experience working with Retro, Vintage and Antique pieces tells us that we cannot always specify the exact outcome of a piece, and by agreeing to these terms of acceptance when commissioning a piece you acknowledge that we have the right to exercise some artistic license in order to make design decisions and to provide you with the best possible product.
We will usually work to a pre-determined budget that you have specified and we have agreed in writing, however in exceptional cases the cost may be higher than originally quoted, in which case we will contact you immediately before doing any further work. By agreeing to these terms and conditions you agree that in such circumstances if you wish to cancel your order the deposit will not be refunded and if we have incurred additional charges higher than the deposit amount we reserve the right to bill you such additional costs. We would of course only bill additional costs where genuine loss of time and money has been incurred by us.
2. Pricing & Payment
We have tried to ensure that all images, descriptions and stock levels on our website are accurate. However, from time to time errors do occur. In this instance we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are in GBP and include VAT (where payable) at the then current rate. The total cost of your order is the price of the item/s plus any cost of delivery (see section 3 – Delivery). All our prices are based on us delivering unique and quality products, we aim to stay competitive in the “rare furniture” business ensuring that our pricing simply reflects the amount of hard work put into each piece, its quality and rarity.
All payments made on our website are processed through the secure payment system PayPal. They accept all major debit and credit cards and you do not have to create an account with them in order to purchase. PayPal encrypts your sensitive financial information this means that the only person that can see it is you.
3. Delivery
At the moment we can deliver within the United Kingdom with the exception of Scotland and Northern Ireland. In certain circumstances, however, we may be able to deliver to those areas at our discretion, e.g. if you wish to order goods costing £2,000 or over special delivery arrangements can be made over the phone or via email at an extra cost to you with this cost being pre-determined before any sale, agreed by both parties and confirmed in writing. In these circumstances you may wish to arrange your own delivery in which case we must agree to a set time and date and we must have a copy of the delivery receipt sent to us via email prior to collection. In either of these circumstances you must call ahead to discuss options.
Please be aware that we are unable to deliver to PO Box numbers and accommodation addresses.
The charges for postage and packaging and for manual delivery are piece dependant and will be added to the total price as each piece is placed in the basket, before you check out and the sale is confirmed.
For the smaller items we use a courier service and you can expect to receive your item/s within 3-10 working days from the date of dispatch. We will only dispatch your items once payment has been received and authorised. If you have any specific delivery date requirements do not hesitate to contact us on.
Furniture and other larger items will be delivered by our furniture van delivery service. We will contact you within 24 hours of your order being placed to arrange delivery. To minimise the impact on the environment we run bulk deliveries, these normally take place every 2 weeks though there may be some seasonal variations.
Please ensure that you have registered your correct contact details so that we can contact you to arrange a convenient delivery date. Normally only 2 people travel with deliveries, so in special circumstances we may need an extra hand from you. We are of course happy to discuss any specific delivery requirements you may have (top floor flat, no lift etc).
Please note: Goods are the purchaser’s responsibility from the point of delivery. You (or someone acting on your behalf) must be at the delivery address to sign for the delivery. If you are not available to sign for the items they will be returned to The Retro Station and you will incur additional delivery charges for re-delivery. The next available delivery date may be up to 4 weeks later.
For any items too large to post you are of course welcome to organise your own collection from our workshop Monday-Friday during working hours. You must confirm a collection time with us prior to collection as we may be away from the workshop sourcing furniture on certain days. We will not consider this for smaller items. Please call with any questions. The need for re delivery due to you (or someone acting on your behalf) not being present for the agreed delivery slot will not be taken as a valid reason for cancelling your order and no refund will be given. As the deliveries are all time and cost consuming please ensure you do not miss your allocated slot.
4. Availability
We aim to update our website daily, however there may be the odd occasion where this is not possible. If as a result of this, a particular item is no longer available and a duplicate order is placed, we reserve the right to withdraw the product from sale and cancel your order for that product. We will contact you as soon as possible in the event of you ordering an unavailable item and do our best to re-stock something similar for you as soon as possible. You will of course be refunded for that particular unavailable product or products.
5. Cancellation and returns policy
(a) General
Except in the case of “Bespoke and specifically sourced furniture” (see (b) below) if you wish to cancel an order you have placed via the website you may do so within 7 working days of your item being delivered. If you do cancel an order after delivery you are responsible for returning the goods to us at your own cost. Items must be returned via recorded delivery, a copy of which must be scanned and emailed to us on the day the goods are returned. Goods must be securely packaged and returned to us in the same condition as at the point of delivery.
Please call us as soon as possible if you wish to cancel an order (don’t wait for delivery!) and if you do not get through please leave a message with your name and contact details and we will return your call within 24 hours.
(b) Bespoke and specifically sourced furniture
Specifically sourced and bespoke furniture is made or bought to suit your order and therefore “personalised‟ and specifically customised for your needs as recognised by the Distance Selling Regulations. If you need to amend or cancel your order for bespoke or specifically sourced furniture, you have the right to do so at any time up to 48 hours after you have placed your order. If you amend your order in any way more than 48 hours after you placed it, we reserve the right to charge you any costs we have incurred in relation to your order in excess of the non-refundable deposit as detailed above (see section 1(b)).
Bespoke or specifically sourced furniture items cannot be returned after you have received them unless we can confirm they are defective or damaged in which case they will be repaired or replaced at our discretion. If an order has been accepted you may not cancel it except with the agreement in writing from us. The terms of cancellation will include, but shall not be limited to, a payment to indemnify us in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us as a result of your cancellation.
6. Item descriptions and photographs
Most of our items are Retro, Vintage or Antique and have had previous homes. This means that, although often renovated to a very high standard, they will most likely show signs of age. We do not sell any products where the signs of age are detrimental to their use. We do not often sell items that have marks or damage beyond normal wear and tear and if we do this will be specifically stated in the item description and the item is priced accordingly.
Return claims based on minor differences between the item description and actual item will not be accepted.
If you are unsure of any aspect of an item please contact us prior to purchase for more information. All sizes and measurements are as close as possible but should be taken as an approximate and will not be accepted as a reason for return.
We put lots of effort into ensuring that all our images reflect the relevant item as closely as possible however, in some cases the constraints of digital reproduction on different web browsers and computer screens can cause colour depiction to deviate from the actual item. We will not accept any colour deviances as a reason for returns.
Your statutory rights are unaffected by the above provisions.
7. Circumstances beyond our control
The Retro Station reserves the right to cancel, vary or suspend any contract of sale if any event occurs which is beyond our control including, but not limited to fire, floods, storms, lock-downs, riots, industrial action, or non-availability of materials or supplies, or the default of any third party supplier.
We use the Royal Mail (or another third party delivery service) to deliver smaller items that can be posted. We will send all items via special delivery meaning that any delicate products, such as glassware, are covered by the Royal Mail’s insurance policy. We promise to always protect and appropriately package each item including using bubble wrapping or padding out each box. The Royal Mail states that someone must be available to sign for the item. Please only sign once you have checked that nothing has been damaged. If the item is damaged you must promptly report it to the Royal Mail and retain the original packaging to prove that it was correctly protected (The Royal Mail may need to inspect the packaging for insurance purposes). If you do not retain the full packaging then we cannot be held responsible if the Royal Mail refuse a refund. We keep a record of all item packaging and if such packaging has been tampered with or destroyed we will not be held liable for any damages.
8. Copyright and Trademark
This website and its contents (including all images of the items we sell) are protected by copyright and other intellectual property rights. You must not copy, reproduce, distribute or otherwise make available the contents of this website for anything other than your own personal use. If you want to use the contents of this website for any other purposes you must get our express permission beforehand.
9. Exclusion of Liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with your use of the website and/or your purchase of goods.
Except to the extent required by law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website or through your use of PayPal.
If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these terms and conditions shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud. In addition, these terms and conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
10. Feedback
We value your opinion so please do not hesitate to send us any feedback to info [!at] theretrostation.co.uk
11. Keeping in touch
If you have signed up to our members list or purchased from us at any point we will treat you as a member and send you email updates on our latest stock. You can ask us to stop sending these updates at any time. You can also follow us on twitter and Facebook, see contact details for all addresses.
12. Law and jurisdiction
Nothing contained within these terms and conditions shall affect your legal rights. If you require any advice on your legal rights, you can refer to www.consumerdirect.gov.uk
These terms and conditions are governed by English law. In the event of any matter or dispute arising out of or in connection with these terms and conditions, the English courts shall have exclusive jurisdiction.
Contact information
Address: 3 The Green, East Dean, East Sussex, BN20 0DA
Email:info@theretrostaion.com
Phone number: 01323423535 / 07576204240
We would like to draw your attention in particular to:
Clause 1(b) which explains the process for ordering bespoke and specifically sourced furniture and the pre-payment we require;
Clause 3 which explains our delivery arrangements;
Clause 5 which sets out details of our cancellation and returns policy including restrictions which apply in the case of bespoke and specifically sourced furniture; and
Clause 6 which explains what you should expect from Retro, Vintage or Antique goods and that minor differences between the item description / images and the actual item are not unusual
To purchase items from The Retro Station you must be 18 or over. You will need to register by providing your real name, address, telephone number (so we can contact you regarding delivery), email address, payment details and such additional information as may be required. You will need a valid credit or debit card issued by a bank acceptable by PayPal. References to ‘we’ in these terms and conditions means The Retro Station.
Contact information is provided at the end of these terms and condition.
1. Acceptance of your order
(a) General
At the point of purchase the contract between you and us is concluded and you will receive a confirmation email listing all the products you have purchased. In the rare case that one or more of the products have become unavailable they may have been removed from your order and you will receive a full refund for them (see section 4 – Availability). Only those goods listed in the confirmation email sent to you will be included in the contract and will be dispatched to you.
(b) Bespoke and specifically sourced furniture
In the case of any bespoke or specifically sourced piece of furniture commissioned by you we have a separate order acceptance process that must be adhered to prior to the piece being sourced or worked on, as described below.
Your order becomes binding as soon as it has been accepted by The Retro Station subject to your rights of cancellation (see section 5(b) below). We require a non-refundable 50% deposit on any order placed, this will be piece dependant and set out on a pre determined budget that both parties have agreed on in writing (we reserve the right to use artistic license, which may affect the total cost, see paragraph below). Unless explicitly agreed otherwise, work will not proceed until the non-refundable deposit is paid to cover sourcing costs, workshop labour, all materials, design, scheduling and delivery of work.
It is your responsibility to check all details and aspects of your order are correct – particularly when we send you your final order agreement, which will be at the earliest date possible after your deposit has been paid. You must ensure that the goods are suitable for your requirements, including the exact measurements, dimensions, product features. You must also ensure that we will have the relevant access required for delivery. In some cases the piece may need to be constructed once in the building which must be specified prior to completion of the order.
The bespoke or specifically sourced furniture products you order will be made, sourced or customised specifically for you, in accordance with the instructions and specifications you have given us, and we have agreed on, via email or otherwise in writing. Our experience working with Retro, Vintage and Antique pieces tells us that we cannot always specify the exact outcome of a piece, and by agreeing to these terms of acceptance when commissioning a piece you acknowledge that we have the right to exercise some artistic license in order to make design decisions and to provide you with the best possible product.
We will usually work to a pre-determined budget that you have specified and we have agreed in writing, however in exceptional cases the cost may be higher than originally quoted, in which case we will contact you immediately before doing any further work. By agreeing to these terms and conditions you agree that in such circumstances if you wish to cancel your order the deposit will not be refunded and if we have incurred additional charges higher than the deposit amount we reserve the right to bill you such additional costs. We would of course only bill additional costs where genuine loss of time and money has been incurred by us.
2. Pricing & Payment
We have tried to ensure that all images, descriptions and stock levels on our website are accurate. However, from time to time errors do occur. In this instance we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are in GBP and include VAT (where payable) at the then current rate. The total cost of your order is the price of the item/s plus any cost of delivery (see section 3 – Delivery). All our prices are based on us delivering unique and quality products, we aim to stay competitive in the “rare furniture” business ensuring that our pricing simply reflects the amount of hard work put into each piece, its quality and rarity.
All payments made on our website are processed through the secure payment system PayPal. They accept all major debit and credit cards and you do not have to create an account with them in order to purchase. PayPal encrypts your sensitive financial information this means that the only person that can see it is you.
3. Delivery
At the moment we can deliver within the United Kingdom with the exception of Scotland and Northern Ireland. In certain circumstances, however, we may be able to deliver to those areas at our discretion, e.g. if you wish to order goods costing £2,000 or over special delivery arrangements can be made over the phone or via email at an extra cost to you with this cost being pre-determined before any sale, agreed by both parties and confirmed in writing. In these circumstances you may wish to arrange your own delivery in which case we must agree to a set time and date and we must have a copy of the delivery receipt sent to us via email prior to collection. In either of these circumstances you must call ahead to discuss options.
Please be aware that we are unable to deliver to PO Box numbers and accommodation addresses.
The charges for postage and packaging and for manual delivery are piece dependant and will be added to the total price as each piece is placed in the basket, before you check out and the sale is confirmed.
For the smaller items we use a courier service and you can expect to receive your item/s within 3-10 working days from the date of dispatch. We will only dispatch your items once payment has been received and authorised. If you have any specific delivery date requirements do not hesitate to contact us on.
Furniture and other larger items will be delivered by our furniture van delivery service. We will contact you within 24 hours of your order being placed to arrange delivery. To minimise the impact on the environment we run bulk deliveries, these normally take place every 2 weeks though there may be some seasonal variations.
Please ensure that you have registered your correct contact details so that we can contact you to arrange a convenient delivery date. Normally only 2 people travel with deliveries, so in special circumstances we may need an extra hand from you. We are of course happy to discuss any specific delivery requirements you may have (top floor flat, no lift etc).
Please note: Goods are the purchaser’s responsibility from the point of delivery. You (or someone acting on your behalf) must be at the delivery address to sign for the delivery. If you are not available to sign for the items they will be returned to The Retro Station and you will incur additional delivery charges for re-delivery. The next available delivery date may be up to 4 weeks later.
For any items too large to post you are of course welcome to organise your own collection from our workshop Monday-Friday during working hours. You must confirm a collection time with us prior to collection as we may be away from the workshop sourcing furniture on certain days. We will not consider this for smaller items. Please call with any questions. The need for re delivery due to you (or someone acting on your behalf) not being present for the agreed delivery slot will not be taken as a valid reason for cancelling your order and no refund will be given. As the deliveries are all time and cost consuming please ensure you do not miss your allocated slot.
4. Availability
We aim to update our website daily, however there may be the odd occasion where this is not possible. If as a result of this, a particular item is no longer available and a duplicate order is placed, we reserve the right to withdraw the product from sale and cancel your order for that product. We will contact you as soon as possible in the event of you ordering an unavailable item and do our best to re-stock something similar for you as soon as possible. You will of course be refunded for that particular unavailable product or products.
5. Cancellation and returns policy
(a) General
Except in the case of “Bespoke and specifically sourced furniture” (see (b) below) if you wish to cancel an order you have placed via the website you may do so within 7 working days of your item being delivered. If you do cancel an order after delivery you are responsible for returning the goods to us at your own cost. Items must be returned via recorded delivery, a copy of which must be scanned and emailed to us on the day the goods are returned. Goods must be securely packaged and returned to us in the same condition as at the point of delivery.
Please call us as soon as possible if you wish to cancel an order (don’t wait for delivery!) and if you do not get through please leave a message with your name and contact details and we will return your call within 24 hours.
(b) Bespoke and specifically sourced furniture
Specifically sourced and bespoke furniture is made or bought to suit your order and therefore “personalised‟ and specifically customised for your needs as recognised by the Distance Selling Regulations. If you need to amend or cancel your order for bespoke or specifically sourced furniture, you have the right to do so at any time up to 48 hours after you have placed your order. If you amend your order in any way more than 48 hours after you placed it, we reserve the right to charge you any costs we have incurred in relation to your order in excess of the non-refundable deposit as detailed above (see section 1(b)).
Bespoke or specifically sourced furniture items cannot be returned after you have received them unless we can confirm they are defective or damaged in which case they will be repaired or replaced at our discretion. If an order has been accepted you may not cancel it except with the agreement in writing from us. The terms of cancellation will include, but shall not be limited to, a payment to indemnify us in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us as a result of your cancellation.
6. Item descriptions and photographs
Most of our items are Retro, Vintage or Antique and have had previous homes. This means that, although often renovated to a very high standard, they will most likely show signs of age. We do not sell any products where the signs of age are detrimental to their use. We do not often sell items that have marks or damage beyond normal wear and tear and if we do this will be specifically stated in the item description and the item is priced accordingly.
Return claims based on minor differences between the item description and actual item will not be accepted.
If you are unsure of any aspect of an item please contact us prior to purchase for more information. All sizes and measurements are as close as possible but should be taken as an approximate and will not be accepted as a reason for return.
We put lots of effort into ensuring that all our images reflect the relevant item as closely as possible however, in some cases the constraints of digital reproduction on different web browsers and computer screens can cause colour depiction to deviate from the actual item. We will not accept any colour deviances as a reason for returns.
Your statutory rights are unaffected by the above provisions.
7. Circumstances beyond our control
The Retro Station reserves the right to cancel, vary or suspend any contract of sale if any event occurs which is beyond our control including, but not limited to fire, floods, storms, lock-downs, riots, industrial action, or non-availability of materials or supplies, or the default of any third party supplier.
We use the Royal Mail (or another third party delivery service) to deliver smaller items that can be posted. We will send all items via special delivery meaning that any delicate products, such as glassware, are covered by the Royal Mail’s insurance policy. We promise to always protect and appropriately package each item including using bubble wrapping or padding out each box. The Royal Mail states that someone must be available to sign for the item. Please only sign once you have checked that nothing has been damaged. If the item is damaged you must promptly report it to the Royal Mail and retain the original packaging to prove that it was correctly protected (The Royal Mail may need to inspect the packaging for insurance purposes). If you do not retain the full packaging then we cannot be held responsible if the Royal Mail refuse a refund. We keep a record of all item packaging and if such packaging has been tampered with or destroyed we will not be held liable for any damages.
8. Copyright and Trademark
This website and its contents (including all images of the items we sell) are protected by copyright and other intellectual property rights. You must not copy, reproduce, distribute or otherwise make available the contents of this website for anything other than your own personal use. If you want to use the contents of this website for any other purposes you must get our express permission beforehand.
9. Exclusion of Liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with your use of the website and/or your purchase of goods.
Except to the extent required by law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website or through your use of PayPal.
If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these terms and conditions shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud. In addition, these terms and conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
10. Feedback
We value your opinion so please do not hesitate to send us any feedback to info [!at] theretrostation.co.uk
11. Keeping in touch
If you have signed up to our members list or purchased from us at any point we will treat you as a member and send you email updates on our latest stock. You can ask us to stop sending these updates at any time. You can also follow us on twitter and Facebook, see contact details for all addresses.
12. Law and jurisdiction
Nothing contained within these terms and conditions shall affect your legal rights. If you require any advice on your legal rights, you can refer to www.consumerdirect.gov.uk
These terms and conditions are governed by English law. In the event of any matter or dispute arising out of or in connection with these terms and conditions, the English courts shall have exclusive jurisdiction.
Contact information
Address: 3 The Green, East Dean, East Sussex, BN20 0DA
Email:info@theretrostaion.com
Phone number: 01323423535 / 07576204240
Shipping
Delivery
At the moment we can deliver within the United Kingdom with the exception of Scotland and Northern Ireland. In certain circumstances, however, we may be able to deliver to those areas at our discretion, e.g. if you wish to order goods costing £2,000 or over special delivery arrangements can be made over the phone or via email at an extra cost to you with this cost being pre-determined before any sale, agreed by both parties and confirmed in writing. In these circumstances you may wish to arrange your own delivery in which case we must agree to a set time and date and we must have a copy of the delivery receipt sent to us via email prior to collection. In either of these circumstances you must call ahead to discuss options.
Please be aware that we are unable to deliver to PO Box numbers and accommodation addresses.
The charges for postage and packaging and for manual delivery are piece dependant and will be added to the total price as each piece is placed in the basket, before you check out and the sale is confirmed.
For the smaller items we use a courier service and you can expect to receive your item/s within 3-10 working days from the date of dispatch. We will only dispatch your items once payment has been received and authorised. If you have any specific delivery date requirements do not hesitate to contact us on.
Furniture and other larger items will be delivered by our furniture van delivery service. We will contact you within 24 hours of your order being placed to arrange delivery. To minimise the impact on the environment we run bulk deliveries, these normally take place every 2 weeks though there may be some seasonal variations.
Please ensure that you have registered your correct contact details so that we can contact you to arrange a convenient delivery date. Normally only 2 people travel with deliveries, so in special circumstances we may need an extra hand from you. We are of course happy to discuss any specific delivery requirements you may have (top floor flat, no lift etc).
Please note: Goods are the purchaser’s responsibility from the point of delivery. You (or someone acting on your behalf) must be at the delivery address to sign for the delivery. If you are not available to sign for the items they will be returned to The Retro Station and you will incur additional delivery charges for re-delivery. The next available delivery date may be up to 4 weeks later.
For any items too large to post you are of course welcome to organise your own collection from our workshop Monday-Friday during working hours. You must confirm a collection time with us prior to collection as we may be away from the workshop sourcing furniture on certain days. We will not consider this for smaller items. Please call with any questions. The need for re delivery due to you (or someone acting on your behalf) not being present for the agreed delivery slot will not be taken as a valid reason for cancelling your order and no refund will be given. As the deliveries are all time and cost consuming please ensure you do not miss your allocated slot.
At the moment we can deliver within the United Kingdom with the exception of Scotland and Northern Ireland. In certain circumstances, however, we may be able to deliver to those areas at our discretion, e.g. if you wish to order goods costing £2,000 or over special delivery arrangements can be made over the phone or via email at an extra cost to you with this cost being pre-determined before any sale, agreed by both parties and confirmed in writing. In these circumstances you may wish to arrange your own delivery in which case we must agree to a set time and date and we must have a copy of the delivery receipt sent to us via email prior to collection. In either of these circumstances you must call ahead to discuss options.
Please be aware that we are unable to deliver to PO Box numbers and accommodation addresses.
The charges for postage and packaging and for manual delivery are piece dependant and will be added to the total price as each piece is placed in the basket, before you check out and the sale is confirmed.
For the smaller items we use a courier service and you can expect to receive your item/s within 3-10 working days from the date of dispatch. We will only dispatch your items once payment has been received and authorised. If you have any specific delivery date requirements do not hesitate to contact us on.
Furniture and other larger items will be delivered by our furniture van delivery service. We will contact you within 24 hours of your order being placed to arrange delivery. To minimise the impact on the environment we run bulk deliveries, these normally take place every 2 weeks though there may be some seasonal variations.
Please ensure that you have registered your correct contact details so that we can contact you to arrange a convenient delivery date. Normally only 2 people travel with deliveries, so in special circumstances we may need an extra hand from you. We are of course happy to discuss any specific delivery requirements you may have (top floor flat, no lift etc).
Please note: Goods are the purchaser’s responsibility from the point of delivery. You (or someone acting on your behalf) must be at the delivery address to sign for the delivery. If you are not available to sign for the items they will be returned to The Retro Station and you will incur additional delivery charges for re-delivery. The next available delivery date may be up to 4 weeks later.
For any items too large to post you are of course welcome to organise your own collection from our workshop Monday-Friday during working hours. You must confirm a collection time with us prior to collection as we may be away from the workshop sourcing furniture on certain days. We will not consider this for smaller items. Please call with any questions. The need for re delivery due to you (or someone acting on your behalf) not being present for the agreed delivery slot will not be taken as a valid reason for cancelling your order and no refund will be given. As the deliveries are all time and cost consuming please ensure you do not miss your allocated slot.
Additional policies and FAQs
The Retro Station.COM is committed to protecting the privacy of our website visitors and customers. As avid internet shoppers ourselves, we understand the importance of security and the protection of your data.
The information that you provide on this website may be used for the following purposes:
To create a customer account (if requested)
To contact you regarding your orders
To process your order and deliver your goods
To contact you with email updates (if requested)
We will not disclose your details to any third parties other than to facilitate orders and delivery.
If you wish us to delete your customer account please contact us via email and we will delete your account. We then confirm back to you that it has been deleted. If you have any concerns please feel free to contact us.
This privacy policy can be updated or changed at any time without notice so please check for updates.
The information that you provide on this website may be used for the following purposes:
To create a customer account (if requested)
To contact you regarding your orders
To process your order and deliver your goods
To contact you with email updates (if requested)
We will not disclose your details to any third parties other than to facilitate orders and delivery.
If you wish us to delete your customer account please contact us via email and we will delete your account. We then confirm back to you that it has been deleted. If you have any concerns please feel free to contact us.
This privacy policy can be updated or changed at any time without notice so please check for updates.