TheRusticIvyy

Please double-check your order before completing checkout. The Rustic Ivy does not allow cancelations once an order has been placed. If an order is canceled after purchase, a small fee may be deducted from your refund to cover non-refundable transaction costs.

We want you to love your purchase! If for any reason you're not satisfied, we do accept returns and issue refunds under the following conditions:


Return Window: Items must be returned within 30 days of delivery.


Condition: Items must be returned in their original, unused condition and packaging.


Return Shipping: Buyers are responsible for return shipping costs.


Refund Amount: The refund will be issued once we receive and inspect the returned item. Please note that return shipping costs may be deducted from your refund if we provide a return label.


Non-Returnable Items: Custom or personalized orders are non-refundable unless they arrive damaged or defective.
If you have any questions or need to initiate a return, please contact us

We take great care in packaging, but if your item arrives damaged:


Contact USPS Immediately: Damaged packages should be reported directly to USPS as they are responsible for any damage caused during transit.


Save All Packaging: Please keep the original packaging and take clear photos of the item and box. USPS may require this for their claims process.


Let Us Know: While USPS handles the claim, feel free to message us—we’re happy to help guide you through the process.

We work hard to get your order out quickly and securely!


Processing Time: All orders are carefully packaged and shipped within 1–2 business days after your purchase.


Shipping Carrier: Orders are shipped via USPS (or other standard carriers depending on your selection at checkout).


Tracking Information: Once your order has shipped, you will receive a tracking number so you can follow your package every step of the way.


Shipping Upgrades: If you need your order sooner, expedited shipping options are available at checkout.


Please note that we are not responsible for delays caused by the postal service once the item has been shipped, but we’re always happy to help you track a package or answer any questions.

We want you to feel confident in your purchase!


Size Reference: All of our items are photographed next to a ruler or measuring tool to give you a clear and accurate sense of size.


Need More Info? You're more than welcome to message us for additional size details or to request more photos or measurements — we’re happy to help!


Please be sure to review all listing photos and descriptions carefully before purchasing. If you have any questions at all, don’t hesitate to reach out — we’re here to make your shopping experience as smooth as possible!

We understand how frustrating this can be! According to Etsy’s policy, once a package is marked as delivered by the carrier, the responsibility for the package typically transfers to the buyer. We recommend checking around your property, with neighbors, or any safe places where the package might have been left.
If you still cannot locate your package, please contact your local USPS office directly to report the missing package and file a claim if necessary. They have more detailed tracking information and can assist with investigating the delivery.
Please note – no refunds will be given for lost or missing items once they are marked as "Delivered."
If you need further help after contacting USPS, please reach out to us, and we’ll do our best

At The Rustic Ivy, we try to keep things fair for everyone — especially during busy sales or when items are in limited supply. If an order is marked “Not Paid,” it isn’t considered a completed purchase, and the item isn’t officially reserved.

To make sure all shoppers have a chance to purchase, unpaid orders may be canceled after a short period so those items can remain available for ready buyers.

If you’d still like the item, you’re always welcome to reorder anytime while it’s in stock.