TheSoniGro

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop TheSoniGro, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to Etsy’s Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide certain information (which you authorised Etsy to provide to me), such as:

Your name

Email address

Postal address

Payment information

Details of the product that you are ordering

You may also choose to provide additional personal information if you contact me directly (for example for custom orders).

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

To provide my services, such as processing and fulfilling your order, resolving disputes, and providing customer support.

When you have provided your consent, such as signing up for marketing messages (if applicable).

To comply with legal obligations, such as tax regulations.

As necessary for my legitimate interests, such as improving my services and ensuring compliance with Etsy’s Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information only in limited circumstances:

Etsy
I share information with Etsy as necessary to provide my services and comply with Etsy’s Seller Policy and Terms of Use.

Service Providers
I may engage trusted third parties, such as shipping companies, to help deliver orders. These providers will only use your information to perform services for my shop.

Compliance with Laws
I may collect, use, retain, and share your information if required to comply with legal obligations, respond to legal requests, prevent fraud, or protect the rights and safety of my customers and business.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and to comply with legal and tax obligations. Generally, I keep your information for up to 4 years.

Transfers of Personal Information Outside the EU

Because Etsy operates globally, your information may be transferred and processed outside your country or region. By using Etsy and placing an order, you acknowledge that your information may be transferred outside of your jurisdiction in accordance with applicable data protection laws.

Your Rights

If you reside in certain territories, including the EU, you may have rights regarding your personal information, including:

The right to access the personal information I hold about you

The right to request correction or deletion of your personal information

The right to object to processing of your personal data

The right to withdraw consent for marketing communications

Contact Me

For purposes of EU data protection law, , I am the data controller of your personal information.

If you have any questions or concerns, you may contact me through Etsy messages.