TheTidesStudio

Tides Studio Privacy Policy

This policy describes how Tides Studio collects, uses and shares information when you purchase an item, contact the shop or otherwise use its services through Etsy. It does not apply to third parties that Tides Studio does not own or control, including Etsy. Please refer to Etsy’s Privacy Policy for information about Etsy’s own practices.

Information collected
To fulfil an order or respond to a message, Tides Studio may receive information that you authorised Etsy to provide, such as your name, email address, order details and information you choose to provide through Etsy Messages. For physical orders, a delivery address may also be required. Payment processing is handled by Etsy.

Why information is used
Information is used only as reasonably necessary to provide purchased products, deliver customer support, resolve disputes, prevent fraud, improve services, comply with legal or tax obligations, and meet the Etsy Seller Policy and Terms of Use. Tides Studio does not use buyer information for unsolicited marketing. Promotional messages will only be sent where a buyer has provided clear consent.

Sharing and disclosure
Personal information is shared only in limited circumstances: with Etsy as required to provide services and comply with Etsy’s policies; with trusted service providers when necessary to deliver a product or service; where required by law, court order or a valid government request; or where reasonably necessary to prevent fraud, address security issues or protect legal rights. Only the minimum information necessary will be shared.

Data retention
Personal information is retained only for as long as necessary to provide services and meet legal, regulatory, tax and dispute-resolution obligations. Order-related information may generally be retained for up to four years unless a different period is legally required.

International processing
Etsy and service providers may process information in countries outside your own. Their handling of information is governed by their own privacy policies and applicable legal safeguards. Tides Studio primarily accesses order information through Etsy and does not maintain a separate buyer marketing database.

Your rights
Depending on where you live, you may have rights to access, correct, restrict, object to the use of, or request deletion of personal information. You may also have the right to complain to your local data-protection authority. Some information may need to be retained where required by law.

Contact
For privacy questions or requests, contact Tides Studio through Etsy Messages. If your request concerns information held directly by Etsy, Etsy Support may need to assist.