This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from Things Designs, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
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Information We Collect
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and details of the product you’re ordering. You may also choose to provide additional personal information (for a custom order, for example) if you contact us directly.
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Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide our services, such as fulfilling your order, resolving disputes, or providing customer support.
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining purchase information for tax compliance.
- As necessary for our legitimate business interests, if those interests are not overridden by your rights or interests, including:
- Providing and improving our services—we use your information to provide the services you requested and to improve our offerings.
- Compliance with Etsy’s Seller Policy and Terms of Use—we use your information to comply with our obligations as Etsy sellers.
Additionally, we may store customer transaction records as required by EC 2023/988 (European General Product Safety Regulation - GPSR) in case a product recall is necessary due to safety concerns or regulatory noncompliance. These transaction records are stored on Etsy.
Furthermore, customer information may be used for electronic invoicing in accordance with Italian tax laws. This includes transmitting required transaction data to the Sistema di Interscambio (SDI), the Italian government's electronic invoicing system.
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Email Communication and Newsletter Sign-Ups
- No Unsolicited Emails: The email address obtained through Etsy is never used to send communications unless required to fulfill the order. For example, if there is an issue with the delivery address or an inability to deliver the product, we—or a trusted service provider, such as a shipping company—may use the email address to attempt to contact the customer.
- Sharing with Shipping Providers: Your email may be shared with couriers or shipping providers as needed to facilitate the delivery of your order.
- Voluntary Newsletter Sign-Ups: We may provide clear opt-in methods that allow customers to voluntarily sign up for our newsletter. If you choose to subscribe, your data will only be used to send the agreed-upon information, including updates and marketing offers.
- GDPR Compliance & Unsubscribing: In accordance with GDPR, you will always have the option to unsubscribe from our newsletter at any time if you ever decided to sign-in.
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Information Sharing and Disclosure
We share your personal information only in limited circumstances, as follows:
- Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under Etsy’s Seller Policy and Terms of Use.
- Service Providers: We engage trusted third-party service providers (such as delivery companies) to perform functions necessary for our business. We share your personal information with these providers only to the extent required to fulfill these services.
- Business Transfers: If we sell or merge our business, your information may be transferred as part of that transaction, only to the extent permitted by law.
- Compliance with Laws: We may collect, use, retain, and share your information if we believe in good faith that it is reasonably necessary to:
- Respond to legal process or government requests.
- Enforce our agreements, terms, and policies.
- Prevent, investigate, and address fraud, security, or technical issues.
- Protect the rights, property, and safety of our customers or others.
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Data Retention
We retain your personal information only as long as necessary to provide you with our services, as described in this Privacy Policy. However, we may be required to retain data to comply with legal and regulatory obligations, including GPSR and Italian tax laws, to resolve disputes, and to enforce our agreements. Generally, we keep data for four years unless a longer retention period is required by law.
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Your Rights
If you reside in certain territories, including the EU, you have rights regarding your personal information. These rights include:
- Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us.
- Change, Restrict, Delete: You may request changes, restrictions, or deletion of your personal information unless we are required to retain it for legal reasons.
- Object: You can object to our processing of your information for legitimate interests or marketing purposes. In such cases, we will delete your information unless we have compelling legal grounds to continue using it.
- Complain: If you are in the EU and have concerns about our use of your information, you have the right to contact your local data protection authority.
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How to Contact Us
For purposes of EU data protection law, the data controller of your personal information is Luis Daniel Medina Querecuto, owner of this store. If you have any questions or concerns, you may contact us directly through Etsy messages, or send an email at info@thingsdesigns.com
