ThreadSoulArt

Privacy Policy

Last Updated: November 25, 2025

1. Introduction

This Privacy Policy explains how and when I collect, use, and share information when you purchase an item from my shop, contact me, or otherwise interact with me through Etsy or any related services.

This policy does not apply to the practices of third parties that I do not control, including Etsy itself. To understand how Etsy handles your personal information, please refer to the Etsy Privacy Policy.

2. Information I Collect

To fulfill your order or interact with you, I may collect the following information that you provide to Etsy and which Etsy shares with me as necessary:

Full name

Shipping address

Email address

Phone number (if provided)

Order details (product purchased, quantity, customization requests, etc.)

Payment information (processed exclusively by Etsy; I do not receive or store full card details)

Any messages or communication exchanged with me

Additional information needed for personalized or custom orders (such as measurements, design preferences, etc.)

3. Why I Need Your Information and How I Use It

I rely on several legal bases to collect, use, and share your personal information, including:

a. To Fulfill Your Order

Processing payments (via Etsy)

Preparing and shipping your purchase

Providing updates about order status

b. Customer Support

Responding to questions, concerns, custom order requests, or issues

c. Legal Obligations

Complying with applicable laws such as tax, accounting, or regulatory requirements

d. Legitimate Interests

Improving my services and product offerings

Ensuring the security and integrity of my shop

Preventing fraud or misuse of my services

e. Consent

For marketing or promotional messages only when you explicitly opt-in

You may withdraw your consent at any time

I do not use your information for unsolicited marketing.

4. Information Sharing and Disclosure

I share your information only in limited circumstances:

a. Etsy

I share information with Etsy as necessary to provide my services and comply with Etsy’s rules, including order processing and dispute resolution.

b. Service Providers (Shipping & Delivery)

I may share your name and shipping address with postal services or delivery companies to deliver your order.

c. Legal Compliance

I may disclose your information if required by law, such as:

Tax reporting

Legal investigations

To protect my rights or respond to legal claims

d. Business Transfers

If I sell or merge my business, I may disclose your information as part of that transaction (always complying with applicable laws).

I do not sell, rent, or share your information with third parties for marketing purposes.

5. International Data Transfers

Your information may be transferred to third-party service providers located outside your country.
If such transfers occur, I ensure that appropriate protections are in place, such as contractual clauses that comply with GDPR or equivalent regulations.

6. Data Retention

I retain your personal information only for as long as necessary to:

Fulfill your order

Provide customer support

Meet legal, tax, and regulatory requirements

Resolve disputes

I typically keep your data for up to 5 years, as required for tax and accounting purposes.

7. Your Rights (EU Buyers & GDPR)

If you reside in the European Union or in a jurisdiction with similar privacy laws, you have the right to:

Access: Request a copy of the personal data I hold about you

Correct: Request corrections to inaccurate or incomplete information

Delete: Request deletion of your personal information, where legally permitted

Restrict processing: Ask me to limit how your data is used

Object: Object to certain types of processing (such as marketing)

Data portability: Receive a copy of your data in a portable format

To exercise any of these rights, contact me directly via Etsy Messages.

You may also contact Etsy to control or request access to information that Etsy itself processes and stores.

8. Legal Bases for Processing (GDPR)

I process your personal information based on:

Contractual necessity – to fulfill your order

Legal obligation – such as tax reporting and business records

Legitimate interests – for customer support, shop safety, and to prevent fraud

Consent – only when explicitly given for optional marketing communications

9. Data Security

I take the security of your information seriously.
To protect your data:

I rely on Etsy’s secure platform for storage and payment processing

I do not store sensitive payment information outside Etsy

I use reasonable technical and organizational measures to prevent unauthorized access, loss, or misuse of your data

10. Cookies and Similar Technologies

My shop uses Etsy’s platform, which may use cookies, analytics, or tracking technologies.
For more information on how Etsy uses cookies, please review Etsy’s Cookie Policy.

11. Marketing Communications

You will only receive promotional messages if you explicitly choose to opt-in.
You can withdraw your consent at any time through Etsy or by contacting me directly.

Transactional messages (order confirmations, shipping updates, issue resolution) may still be sent as part of fulfilling your order.

12. Changes to This Policy

I may update this Privacy Policy from time to time.
If significant changes are made, they will be posted on my Etsy shop’s policy page.
I recommend reviewing this policy periodically.

13. Contact Information

For questions, privacy requests, or concerns regarding your data, you can contact me directly through Etsy Messages.

For issues related to Etsy’s handling of your data, please contact Etsy Support through the Etsy Help Center.