TierraSolStudio

Hand Grown Plants + Handmade Ceramics For Plant Killers

| Durham, North Carolina
21,743 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    FAQ and much more at www.tierrasolstudio.com

〰️ Handmade Ceramics 〰️ Hand Grown Plants 〰️ Hand Mixed Soil 〰️ For Plant Killers who are Plant Lovers. The original minis.

We make all our elements with our own hands and lots of love so you can find something to create a bright and happy space for yourself or someone you know!

All of our items ship within the US! Worldwide shipping for ceramics only.

Follow the fun and tag us on Instagram! www.instagram.com/tierrasolstudio

Announcement

Last updated on Nov 27, 2021

FAQ and much more at www.tierrasolstudio.com

〰️ Handmade Ceramics 〰️ Hand Grown Plants 〰️ Hand Mixed Soil 〰️ For Plant Killers who are Plant Lovers. The original minis.

We make all our elements with our own hands and lots of love so you can find something to create a bright and happy space for yourself or someone you know!

All of our items ship within the US! Worldwide shipping for ceramics only.

Follow the fun and tag us on Instagram! www.instagram.com/tierrasolstudio

Items

21743 Sales
 

All Items

Seana and Yair

Contact shop owner

Seana and Yair

Reviews

Average item review
5 out of 5 stars
(4260)
See reviews that mention:
Quality 144 Shipping 500 Customer service 190

About TierraSolStudio

Sales 21,743
On Etsy since 2014

Tierra Sol Studio makes hand formed ceramics, hand grown plants, and hand mixed soils—For Plant Killers who are Plant Lovers.

O U R S T O R Y

We are so happy you found us! We were plant killers too!

At Tierra Sol Studio, we design and make hand formed ceramics for the needs of each plant, hardy hand grown plants, and hand mixed soils—for plant killers who are plant lovers.

We want your plants to live forever and we spent years making that possible. We (Seana + Yair) started Tierra Sol Studio because we couldn’t keep plants alive.

Plants improve focus and are scientifically proven to make us happy, but we couldn’t grow any in our small dark apartment while I (Seana) was in graduate school. I began to study plants and their needs with the same dedication as my graduate research. We began to find the hardiest plants, conduct experiments, and would track which plants survived me being away for many months during fieldwork. I had made pottery since I was a kid and spent time working out how to create the best environment for each plant type.

We use only the highest quality and lowest maintenance plants. We grow all of our plants in our greenhouses. Yair and I craft each ceramic piece with our own hands though hand building or wheel throwing. We fire each planter using an unconventional method to make pots that are absorbent like terra cotta and best fit the needs of each plant.

If you have any questions about which plants are right for your space, just send us a message!

Now you too can have an Instagram page dedicated to your plant hoarding! You know you want to…

xo, Seana + Yair


p.s. Sign up for the Plant Killer Club to receive watering reminders, plant care tips, and exclusive surprises! http://www.tierrasolstudio.com/plant-killer-club.html


WEBSITE:
www.tierrasolstudio.com

INSTAGRAM:
www.instagram.com/tierrasolstudio

EMAIL:
tierrasolstudio [!at] gmail.com

Shop members

  • Seana

    Owner, Designer, Maker

  • Yair

    Owner, Maker, Customer Service

  • Annsley

    Shipping Manager

Shop policies

Last updated on March 23, 2021
Welcome to Tierra Sol Studio!
Website: www.tierrasolstudio.com
Instagram: https://instagram.com/tierrasolstudio/

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you have any questions, concerns, or your item arrived other than expected, please contact us right away and we will do our best to resolve the issue during business hours Monday - Friday.

Please read the policies below.

Returns, Exchanges and Cancellations Policies:
Returns must be requested within 3 days of delivery and shipped back to us within 7 days of delivery. Customers are responsible for return shipping costs. Upon return, the package will be assessed to make sure products are undamaged and we are able to resell. Refunds will be made to original form of payment.
We ship orders as quickly as possible. We can only process cancellations on the same day the order is placed and - only - if the order has not been started. Any orders that are in the packing process and are canceled may have a restocking fee to cover the cost of work completed. We will respond to your message during business hours Monday-Friday.

Refund Policies:
We only grow and use the highest quality and most hardy plants and spend each day caring for them until they arrive at their destination. Since we can no longer care for the living plants once they arrive at their destination, in the rare case that something happens to them after they arrive, refunds cannot be provided. We provide easy care instructions for each of our low maintenance plant varieties. In the rare case that something happens to your plants, we do have replacements available should you need.

PLANT KILLER REPLACEMENT PACKAGE
In the rare case that something happens to your plant and you would like to purchase a replacement, we are happy to do so. Since we work really hard to grow our plants and make planters for the specific needs of each plant, we only send out replacements to live in our planters. We don’t sell plants by themselves without our planters.

If you have any questions, concerns, or your item arrived other than expected, please contact us at care [!at] tierrasolstudio.com within 3 days of package delivery and we will do our best to resolve the issue during business hours Monday-Friday.

Please let us know if you have any questions or issues with your order before assembly or leaving a review. We are happy to help with your order.

Customer Service Policy:
As a company, we value the mental and physical health of everyone who works at our company. We demonstrate these values to our employees through policies that allow all employees to avoid any kind of mental distress via customer service. Our company strives to be a safe space where people treat each other with respect. No employee will be required to address aggressive behavior from any customer or potential customer. We reserve the right to refrain from contact with any customer that is behaving in a way that would cause distress to any employee.

Bookmark our website www.tierrasolstudio.com for plant care tip, exclusive offers, and sneak peaks of new items! And get social with us on Instagram: www.instagram.com/tierrasolstudio

Please let us know if you have any questions or issues with your order before assembly or leaving a review. We are happy to help with your order.
Shipping
Shipping Policies
Tierra Sol Studio ships items using First Class and insured Priority Mail to ensure that your items arrive quickly. A tracking number will be emailed to you when your item has shipped!
First Class orders are typically delivered within 6-9 business days.
Priority Mail orders are typically delivered within 5-7 business days.

SHIPPING DURING COVID
Due to the global pandemic, we continue to ship on time but cannot guarantee the arrival of packages by the estimated delivery date. We are unable to refund orders if they are delayed and marked as "in transit."

DAMAGE DURING SHIPPING
In the rare case that a piece is damaged in transit, please take a photo of the damaged item and box and contact us at care [!at] tierrasolstudio.com within 24 hours. We are happy to replace any items that have been damaged due to our error as long as you contact us within 24 hours of receiving the item. We will do our best to send a replacement part(s) that are exact, or very similar to, the item(s) you ordered. We will respond to your message during business hours Monday-Friday.

COLD TEMPERATURES
Any plants traveling through temperatures below 40 degrees must ship with a heat pack (available for purchase through our shop). If packages traveled through these temperatures and a heat pack was not included, causing the plant to arrive damaged, we cannot replace or refund the order, but plants may be repurchased.

MISSING + LOST PACKAGES
We wait for each package to be scanned in by hand at the USPS. Once the post office receives your package, USPS is responsible for it. We recommend priority shipping so that your order is insured. The person who placed the order or receiver is responsible for contacting the post office about lost or late packages. The USPS needs specific details about the home and package drop location from the receiver in order to process their search in the case of a lost or late package. If your package is lost or missing you will need to file a claim with USPS to find the package or receive a refund through the insurance included with Priority shipping.

PLANT SHIPPING
Plants should be unpacked and assembled as quickly as possible. We recommend opening the package right away to allow for light, but they do not need to be assembled in the planter if you would like for the receiver to have the fun of assembling. Plants and planters should be assembled and watered within 5-7 days of ordering.

Plants and planters are shipped disassembled so that they do not shift while being shipped. Each comes with easy and fun instructions for assembly and care. Please check your package for all pieces of your order.

CHANGING SHIPPING ADDRESS AFTER PURCHASE
We have a very small window of time in which we can change your shipping address before a package is shipped. Please contact us immediately if you need to change your shipping address. Shipping labels must be changed at the moment that the label is printed. We will try our best to change it for you but cannot guarantee a change in shipping. Should the address change not go through, you can reroute your package by calling the local post office for your original shipping address.

WRONG SHIPPING ADDRESS
All of our labels are auto-printed with the address provided at checkout. If the address is incorrect, USPS is unable to deliver, someone is unable to pickup the package, or any other circumstances leading to a returned package, we must wait to receive the returned package before assessing the cost to reship the package. Cost to reship the package may include the USPS shipping fee and any potential plant replacement due to being held by USPS.
Additional policies and FAQs
Additional Policies and FAQs
HANDMADE AND NATURAL QUALITY
Since all of our items are handmade and unique, there may be slight variations in size, color, or shape. We recreate pieces as close to the photo as possible. We match our plants with planters we make just for them. Since the size of plants varies, our planter sizes vary as well. Some plants have naturally occurring flaws. When our plants have this we do our best to photograph them to show these abnormalities so you know what your purchased plant will look like.

GIFT ORDERS
All of our orders are beautifully packaged and ready to be given as gifts. We are happy to send gift messages! We will not include a receipt unless otherwise specified. Just let us know that the purchase is a gift and what message you would like to include in the notes section of your cart and we will hand write your message on a gift note!
Privacy
We will never sell your information.

Personal information we collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you
Add you to our Plant Killer Club email list
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFO
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.