TimberNTextileDesign

All of my items are made from natural pine, cedar, redwood, or pallet wood. Many items will have some unique characteristics to them such as cracks, knots, holes, dents, chips, curving/bowing to name a few. I find that these natural characteristics make for some beautiful pieces. Items cannot be returned because a hole or dent is "in the wrong place". However, the item may be exchanged at the buyer's expense. The buyer will be responsible for the original item's return shipping cost and the replacement item's shipping cost. These are meant to be rustic, farmhouse style items that are their own works of art.

IF YOU WOULD LIKE TO REVIEW YOUR ITEM BEFORE IT'S SHIPPED, please leave me a message in the "Notes to Seller" section during checkout.

For packages with USPS or FedEx tracking numbers that claims "Delivered", but no trace of the package is left at your door or mailbox, you must contact your local post office or FedEx branch. You will need your package's tracking number, found within your Etsy Shipping Notification email. Please note: Once I leave the package with USPS or FedEx, it's now their responsibility.

If your item is lost or delivered to the wrong address, I can file a claim with the carrier for reimbursement for that item.

**Please note that I will not mail out a replacement item or send a refund until the carrier has completed their claim. If the carrier denies the claim, I cannot send out a replacement item or send a refund. Thank you for understanding.

If, in the rare event, that your item is damaged during shipping, please message me with photos of the damaged item and packaging, so that I can immediately file an insurance claim with the carrier. **Photos are necessary in order to start the claim.**

You are not required to ship the damaged item back to me, but I ask that you keep the item and packaging for about 2 weeks, in case the USPS or FedEx needs to inspect the damage at a local branch.

Once the carrier approves the claim and reimbursement is received, I can either 1) ship out a replacement item ASAP or 2) initiate a refund to you through Etsy. HOWEVER, IF THE CARRIER DENIES THE CLAIM, I cannot ship out a replacement item or issue a refund. Thank you for understanding.

Any packages returned because of a wrong/incorrect address will be reshipped at the buyer's expense.

We cannot be held responsible for any delays by the USPS or FedEx. Orders will be made and shipped within the specified production time. As long as the mailing information provided to Etsy is correct, your item should arrive according to appropriate USPS shipping timeframe, usually 2-3 day Priority or 3-5 days for USPS Ground Advantage. FedEx usually ships within 2-3 days.

If it's taking longer than expected, you may need to address this issue with your local USPS office or FedEx branch. You will need to provide your package's tracking number, found within your Etsy Shipping Notification email.

Please note that the color display on computers, laptops, tablets, or cell phones are all calibrated differently. Color from your electronic devices may vary slightly from the actual item received.

*** ALL CUSTOM ORDERS ARE FINAL ***
Custom orders are made to order and cannot be restocked.

Please make sure all names, dates, phrases, etc. are spelled correctly in the "Personalization" box, as I am not responsible for misspellings or incorrect dates, phrases, etc.

***ALL PERSONALIZED ORDERS ARE FINAL ***
Items that have custom personalization, such as names, dates, special occasions, etc. cannot be returned or exchanged. PLEASE NOTE: I am not responsible for the misspelling of names, dates, or occasions if entered incorrectly in the item's "Personalization" box.

NO RETURNS on CUSTOM ORDERS

EXCHANGES
If there is an issue with your item, please message me. Once you contact me and we work out the details, you ship the item back to me (at buyer's expense), as long as it's in its original condition.

If the item is an even exchange, I will make a custom order item for the cost of shipping. Once the shipping is paid for, I will send the new item, when finished, within 2-5 business days.

If the replacement item costs more that the original item to be exchanged, I will create a custom order item for the remaining balance + shipping cost of the new item.

If the new item costs less than the original item, I will initiate a return for the remaining balance, minus the cost of shipping for the new item.